Location: Sheboygan, WI
Salary: $35,000 – $42,000
The Case Manager is responsible for the overall management of a prescribed “caseload.” This includes: supervision of existing volunteer/child “match” relationships; orientation, interview (vetting), and matching of volunteers and clients according to established service delivery policies and standards; maintaining contact and updates for children waiting for service; and, providing all necessary support, intervention and referral to persons on caseload. The Case Manager performs collateral functions as needed and reports to, and is evaluated by, the Executive Director.
- Initial contact with children and family for the purpose of determining need, observing home environment, revision of goals for each child as is needed, written family evaluation, and required follow-up contact to those for whom services have been initiated.
- Gather information from schools and other public and private agencies and institutions which are, and have, provided service to the child and the family when that information related directly to the needs of the child. To make, when appropriate, referrals to such organizations and agencies as may provide appropriate and beneficial services to such children and/or families.
- Initiate or reactivate services (with approval of Executive Director and other Case Managers) to children and/or to families who have applied or have been terminated and are requesting service (determine if child/family is appropriate for this program).
- Initial contact and screening of potential volunteers including agency orientation, application procedures, and interview and intake meetings for the purpose of vetting the applicant. (Approval for acceptance as Big Brother or Big Sister must be given by Executive Director and other Case Managers.) Inform volunteers of the decision to accept or reject them, and, when appropriate, refer the potential volunteer to other agencies where they could provide services.
- Introduce accepted volunteer to child and parent/guardian (with approval of Executive Director) including procedures of guidelines, expectations, and service agreement.
- Provide ongoing supervision and guidance to establish volunteer/child relationships assigned, including written documentation, evaluation, support, recognition, problem solving, counseling, and crisis intervention.
- Reassess volunteers for rematch when prior relationship has been terminated.
- Gather necessary information and maintain such records as required by the agency.
Additional ongoing or periodic responsibilities may be assigned by the Executive Director. These may include but are not limited to: Board committee liaison work, fund raisers, speaking engagements, recruitment or public relations efforts, attendance at community or agency functions, volunteer or staff training and/or development, organizing and attending agency group activities, agency research, website management and development of relationships with other public and private social welfare agencies.
- Bachelor’s Degree in social work or one of the social sciences.
- Commitment to the mission of Big Brothers Big Sisters.
- Demonstrated success working independently and with a team.
- Focused relationship building experience with an applied emphasis on youth mentoring
- Possessing of a friendly, supportive, outgoing personality.
- Demonstrated ability to manage a portfolio of assigned relationships, within agency and BBBSA standards, to achieve results.
- Demonstrated ability to influence others to invest in BBBSSC strategies and programs.
- Superb communications skills (written and verbal) with an ability to relate with a diverse group of individuals or organizations in an effective manner. Effective listening skills a must.
- Proven ability to successfully execute a plan utilizing strategic thinking.
- Commitment to excellence and proactive problem solver.
- Solid computer skills (familiarity with various software programs with customer relationship management/database systems preferred)
- Familiarity with various social media platforms.
- Proficiency in Microsoft Office – Word, Excel, Access, PowerPoint, Publisher and Outlook.
- High-energy, outcome-focused individual with a positive “can-do” outlook who can manage ambiguity and change.
- Significant program management skills; demonstrated success achieving recruitment and outcome goals.
This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Database management occurs daily. Valid driver’s license, verifiable auto insurance, and use of a personal vehicle required.
Please visit Monster.com or Indeed.com to submit cover letter and resume.