Chief Executive Officer – [Big Brothers and Big Sisters of North Alabama]

Location: Big Brothers and Big Sisters of North Alabama
Division: Administration
Reports To: Chair of the Board of Directors
FLSA Status: Exempt
Prepared By: Personnel Committee
Prepared Date: July 15, 2009
Approved By: Board of Directors
Approved Date: July 15, 2009


The Chief Executive Officer (CEO) is responsible for the organization’s performance and overall program of work and for ensuring that the agency’s program of work is successfully implemented, that goals and objectives for Big Brothers and Big Sisters of North Alabama (BBBSNA) are established and met, that the agency maintains resources sufficient to carry out its mission, that the organization is financially stable, for the administration of the agency and its volunteer efforts, and for the agency’s participation in other activities beneficial to the Huntsville/Madison County community.


  1. Responsible for the overall planning and execution of a proactive, community-wide program which includes participation from local in a volunteer-driven, teamwork-focused environment.
  2. Responsible for overseeing a program designed to identify and recruit new volunteers.
  3. Responsible for overseeing a program of direct and routine contact with existing matches, and for providing necessary follow-up assistance.
  4. Responsible for helping support the administration of the agency’s grant   programs.
  5. Responsible for overseeing an effective and ongoing image development campaign in order to stimulate contributions to the agency.
  6. Responsible for overseeing the agency’s development and use of electronic and collateral marketing literature and publications.
  7. Responsible for an annual BBBSNA program of work with emphasis on helping children reach their potential through professionally supported, one-to-one relationships with measurable impact.
  8. Responsible for helping to secure and maintain resources necessary to support an aggressive and comprehensive program.
  9. Responsible for working with other staff to ensure that administrative matters relative to the performance and operations of the agency are successful, including communications, financial, personnel (including responsibility to hire and terminate staff), BBBSNA facilities, and policies and procedures, as well as other supervisory responsibilities as may be required.
  10. Responsible for overseeing the development of annual and multi-year agency budgets and for communicating the progress and results of the program to key partners, board members and community leaders.
  11. Responsible for developing and maintaining a work program for and organization of volunteers, including the Board of Directors.
  12. Responsible for representing the community and the agency and its activities to the corporate market, media and general public as needed through a comprehensive public relations campaign.
  13. Responsible for maintaining active participation in relevant local, state and national professional organizations and affiliations.
  14. Responsible for personal involvement and inter-departmental participation pursuant to the Chamber’s overall mission.
  15. Other duties and responsibilities as directed by the Chair of the Board of Directors.


The Chief Executive Officer (CEO) is responsible for the direct supervision of the senior leadership staff at the agency.  This position is responsible for the overall direction, coordination, and evaluation of agency programs. Supervisory responsibilities are carried out in accordance with the BBBSNA policies, and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must be able to work flexible hours including early morning, nights and weekends.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue ; Conserves organizational resources.
  • Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

Education and/or Experience:  Bachelor’s degree from four-year college or university; or ten to 15 years related experience and/or training; or equivalent combination of education and experience.

Language skills:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical skills:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer skills:  To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Internet software; Spreadsheet software and Word Processing software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and distance vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.