Donor Database Coordinator – [Charlotte, NC]

POSITION PURPOSE

Provide management and oversight of database; guides reporting and analysis; promotes and supports training and effective database use among staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

A. DATABASE MANAGEMENT/MAINTENANCE

  1. Manage data entry and record management, ensuring accuracy, consistency and timeliness
  2. Manage and enforce gift acknowledgement processes, ensuring timely and accurate recognition of all gifts
  3. Make appropriate and timely recommendations on database expansion and/or enhancements to ensure the most effective and efficient use of the system
  4. Respond to donor inquiries concerning gift history, receipts, and other documentation
  5. Coordinate and plan for future data conversions/upgrades as needed
  6. Provide routine maintenance and cleanup of donor database

B.   DATABASE REPORTING AND ANALYSIS

  1. Provide regular and ad hoc reporting to development and finance departments
  2. Provides support to staff by assisting with creation of reports, mailing/donor lists and other projects
  3. Collaborate with other staff members to analyze fundraising trends/results and provide related analysis

C.   TRAINING and SUPERVISION

  1. Assess needs and promote training opportunities for all donor database users
  2. Supervise data entry volunteers

D.   OTHER DUTIES AS NEEDED

  1. Support other agency campaigns and projects
  2. Participate, lead (when necessary), and attend community and agency-appropriate meetings
  3. Other duties as assigned

Education Level:

Bachelor’s Degree

Years of  Related Work Experience:

2-4 years donor database experience

Skills and Knowledge:

 

Experienced user of Microsoft Office products

 

Required

 

Preferred

 

Sensitivity to working with confidential information

 

X

 

Good organization and time –management skills

 

X

 

Self –motivated and able to work independently

 

X

 

Professional manner

 

X

 

Ability to work with others (team oriented)

 

X

 

Ability to analyze data

 

X

 

Possess superior problem solving skills (technical)

 

X

 

Minimum three years experience in an office environment

 

X

 

Experience with and understanding of non-profits

 

X

 

Good interpersonal skills

 

X

 

Solid understanding of the principles of database management and business process workflow

 

X

 

Must work with a high degree of accuracy and attention to detail in a fast-paced, changing environment with multiple deadlines and pressures; must have professional maturity to respond to urgent matters and/or crisis situations, as needed.

 

X

 

Must have a passion for BBBSCC’s work with a genuine commitment to understanding and fulfilling the agency’s mission.

 

X

 

Travel Requirements:

5%

Work Environment/Physical Requirements: 

While performing the duties of the job, the employee will work in an office environment and is required to work predominantly standing, sitting, walking, using hands and arms, typing using a computer, answering the telephone and reaching with hands and arms.

Core Competencies

 

High Performance Indicators

 

Customer Focus

 

Able to build strong working relationship with agency staff and matches: identify unexpressed customer needs and potential solutions to meet those needs; independently anticipate and meet customer match support needs: prioritize work in alignment with the needs of the match; use knowledge and feedback to improve the effectiveness of own support results.

 

Problem Solving & Analysis

 

Able to gather appropriate data and diagnose the cause of a problem before taking action: separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges: anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.

 

Flexibility & Achieving Change

 

Able to positively deal with changes that affect job requirements or work assignments; adapt to shifting priorities in response to the needs of matches; quickly recognize situations/conditions where change is needed remain calm and professional in emotionally charged interactions; work to clarify situations where information, instruction, or objectives are ambiguous; support organizational change.

 

Continuous Improvement & Gets Results

 

Able to identify and apply ‘best practices’ in own work; improve efficiency by planning and organizing work effectively, eliminating barriers and stream lining work processes: monitor, evaluate and track own performance; adapt work practices in order to meet goals and deadlines; persist in the face of ongoing obstacles or setbacks; accept responsibility for the quality and outcomes of own work.

 

Decisiveness & Judgment

 

Able to demonstrate sound judgment in routine, day-to- day decisions: think critically to make decisions and take action, even in non-routine solutions; rapidly make reasonable assessments with limited information; consider impact of various options when making decisions; use sound judgment in deciding whether to make a decision or escalate it to a supervisor for additional consultation.

 

Open Communication

 

Able to use active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communications content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.

 

Strategic Alignment

 

Able to align own work objectives with the organization’s strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community affects the business and how own action and decisions affect other jobs or outcomes; maintain perspective between the overall picture and tactical details.

 

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability, or any other federal, state of local protected class.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSCC may change the specific job duties with or without prior notice based on the needs of the organization.

To Apply

Submit cover letter and resumes to careers@bbbscentralcarolinas.org