Donor Services Coordinator

Big Brothers Big Sisters of America is recruiting for a Donor Services Coordinator to support our Fund Development and Marketing Departments. This position is working for the National Office located in Tampa, FL. This position requires a Bachelor’s degree with a at least 1 year of administrative support experience. Successful candidates should be detail-oriented, adaptable, and have a strong capability of multi-tasking assignments.

Position Purpose

The Donor Services Coordinator is responsible for all gift entry and acknowledgement processing, as well as maintaining donor records and providing a high level of customer service to the organization’s donor base. The position reports to the VP Development & Marketing and provides a high level of accuracy and detail to ensure the donor management systems and processes runs smoothly.

Essential Duties and Responsibilities

  • Enter data for all individual and institutional donations and other transaction-related correspondence for individual, corporate and foundation gifts.
  • Reconciles weekly checks with finance, preparing all gift reports, gift acknowledgements, maintaining electronic and hard copy donor files, resolve donor issues such as declined cards, checks, etc. and responsible for managing donation web sites such as and
  • Prepares acknowledgment letters and tributes for all donations and pledges.
  • Provides supporting information to senior management for personalized acknowledgement and donation-related correspondence.
  • Creates and maintains in-house database of completed profiles for tracking purposes.
  • Proactively updates donor information into donor databases including Raisers Edge, Engaging Networks, and gift report spreadsheet.
  • Routes all gifts and pledges to department staff for proper coding, providing additional gift transmittal documents and background information if necessary.
  • Serves as daily liaison to Finance Department to ensure proper coding, prompt entry, and reconciliation of gifts. Work with Finance on monthly reconciliation.
  • Tracks and provides follow-up on all employer matching gift requests.
  • Works with the Fund Development and Marketing/Communications teams to assist with implementing new campaigns, appeals, and mailing projects.
  • Prepares fact sheets, briefs and profiles on individuals, corporations and foundations by using online research tools.
  • Provides front-line customer service to donors regarding gift acknowledgements, refunds, and other donation and special event-related issues.
  • Creates and maintains confidential donor prospect records in hard copy and electronic formats.
  • Identifies and/or coordinates resources for execution of department administrative projects.
  • Provides logistical support in stewarding relationships with donors to maximize giving potential.
  • Other duties as assigned.

Education & Related Work Experience

Education Level:  Bachelor’s Degree required. Prefer at least one year of direct experience within a nonprofit development department; or two years of progressive job-related experience as an Administrative Assistant or Executive Assistant.

Years of Related Work Experience:  1-2 years related experience.

Skills and Knowledge:




Advanced skills in MS Outlook, Word, Excel, and PowerPoint


Strong attention to detail.


Expert Level Written Verbal Communication Skills.


Ability to multi-task and execute a variety of projects simultaneously.


Raiser Edge, Engaging Networks, Salesforce, Donor Management Software


Background in running queries from database software systems




Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, veteran status, sexual orientation, disability, or any other characteristic protected by state, federal, or local law.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.


This job description has been designed to indicate the general nature and level of work performed by employees within this classification, it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Application Instructions

Interested applicants should use click HERE to apply.