Agency: Big Brothers Big Sisters of Alaska
Location: Anchorage, AK
Position Title: Enrollment and Match Specialist
This position is responsible for providing high-level customer service throughout the implementation of the volunteer and child enrollment and matching process in accordance with the Big Brother Big Sister brand and volunteer options. The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, and new match goals.
- Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: group and individual orientations, interviews, and completion of any other enrollment processes. Determine if home visit is necessary and complete as indicated.
- Conduct client enrollments including parent/child interviews and orientation, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
- Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
- Identify and eliminate any barriers interfering with the completion of the enrollment process.
- Review and follow-up on references as appropriate. Immediately bring concerns regarding reference information which may influence the volunteer enrollment process to the attention of the supervisor.
- Conduct volunteer and client reassessments/updates as indicated.
- Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match and effectively align volunteer interests and qualifications with service options of agency.
- Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer. Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
- Determine matches and facilitate match meetings in accordance with volunteer and family schedules.
- Makes recommendations to Match Support Specialist for training and support needs.
- Collaborate with other service delivery staff to ensure smooth transition among functions.
Minimum Bachelors degree in social services, human resources, or related field. Experience working with both child and adult populations; specific assessment, intake, or interview experience preferred. Proficiency in Microsoft OFFICE and Google Drive. Must have car, valid driver’s license, and meet state required automobile insurance minimums.
REQUIRED SKILLS AND ABILITIES:
Excellent oral and written communication skills reflecting solid customer service and high-level interviewing skills. Ability to form appropriate assessment-based relationships. Relate well in diverse environments. Maintain confidentiality throughout daily operations. Effectively collaborate with other staff. Use time effectively and focus on details. Ability to collect meaningful data and draw solid conclusions.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:
☒ Routine office environment ☐ Satellite Office/Location
Flexible work hours to meet customer needs. If home visitation is indicated, must travel to local communities and neighborhoods. Ability to sit in meetings and to work effectively using a computer for long periods of time.
Salary range: starts at $17/hour, 37.5 hours/week. Hourly, non-exempt.
Application instructions: send a cover letter and resume to Trina Resari-Salao, firstname.lastname@example.org.