Manager, Training

Big Brothers Big Sisters of America is recruiting for a Manager, Training to support our Training Department. This position is working for the National Office located in Tampa, FL. The Training Manager will report to and assist the Director of Training in the execution of strategic and tactical learning and performance improvement programs. Successful candidates should be able to demonstrate experience coordinating all event logistics with instructor-led trainings and presentations, experience with eLearning software, and video editing software. Strong preference will be given to candidates that have previously developed training manuals, tool kits, and other resources to accompany training offerings.

Position Purpose

To support the Director of Training in the development and execution of strategic and tactical learning and performance improvement programs that support the development of leaders, managers, and staff across the BBBS affiliate network. Collaborates with local Affiliate leadership and subject matter experts to make available quality training and shared best practices across a variety of topics.

Essential Duties and Responsibilities

  • Assists with identifying training topics requested and needed by the BBBS Network. Assists in developing trainings and ensuring effective implementation of training objectives in support and achievement of BBBS’s strategic direction and BBBSA’s operating plan.  Ensures effective collaboration with other departments to enhance BBBS’s overall performance.
  • Provides research and analysis, writing, and organizational support to training developers, instructional designers, and subject matter experts. Conducts extensive research on training topics to include current peer-reviewed literature, best practices in the field, and current statistics related to the findings and application of training topics.
  • Develops training manuals, tool kits, and other resources to accompany training offerings.
  • Plans annual Regional Training program offerings. Establishes standards for program delivery and provides guidance to vendors and staff.  Coordinates all event logistics to include, at a minimum, initiating and managing the Request for Proposal process for host agencies, selecting presenters, securing event dates, locations, working with local host agencies, negotiating contracts, etc.
  • Coordinates all event logistics for instructor-led trainings.
  • Coordinates the Leadership Academy application and interview process. Coordinates all event logistics for the in-person training sessions.
  • Develops and delivers workshop sessions at National Conference, regional conferences, leadership network or other forums as requested.
  • Coordinates the review process for all National and Regional training PowerPoint presentations to ensure excellent content and visual quality across all presentations. Communicates the presentation standards and submission process to presenters and coordinates with them on required changes, technology, and set-up needs.
  • Assists in sourcing and negotiating with vendors nationwide for courses / curriculum for national staff and affiliates at a reduced cost or in accord with other preferred purchasing arrangements. Assists in actively managing vendor relations with selected providers to ensure the quality of services to affiliates.
  • Creates, monitors and updates survey tools assessing the effectiveness of BBBSA online training offerings and to collect data regarding network’s training needs.
  • Monitors and updates the BBBSA Training Facebook Workplace page. Plans active training campaigns to increase learning and collaboration among the network.
  • Other duties as assigned

Education & Related Work Experience

Education Level:  Bachelor’s Degree Required.

Years of Related Work Experience:  A minimum of 4 years related experience, preferably in a BBBS position.

Skills and Knowledge:




Ability to work in diverse groups


Ability to manage complex and detailed issues


Proven precision and accuracy with consistent attention to detail


Highly organized in approach, with ability to set and manage priorities


Ability to work effectively in a fast-paced and fluid environment


Strong Project Management and Event Coordination skills


Some background on BBBSA Standards of Practice and compliance issues


Ability to work independently in achieving results consistently on deadline


Excellent team working skills; ability to collaborate with colleagues to achieve objectives


Strong research, analysis and reporting skills


Excellent verbal and written communications skills


Intermediate Excel and Word skills.


Advanced PowerPoint and/or Key Note Skills


Basic knowledge of Camtasia Screen Recording and Video Editing Software


Basic knowledge of Adobe Photoshop and Illustrator


Basic knowledge of eLearning software




Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, veteran status, sexual orientation, disability, or any other characteristic protected by state, federal, or local law.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Application Instructions

Interested applicants should use click HERE to apply.