Match Support and Enrollment Specialist -[Kalispell, MT]

Big Brothers Big Sisters of Flathead County
Match Support and Enrollment Specialist – Job Opening

Our mission: to provide children facing adversity with strong and enduring, professionally supported 1-to-1 relationships that change their lives for the better, forever.

Reports to: Executive Director
Works in coordination with: Agency staff and volunteers
Hours per week: 40
Compensation: $14.00+ DOE and Benefits

To apply: Email, or mail cover letter, resume, and at least 3 references to Resumes without cover letters will not be considered. Position will remain open until filled.

Job Summary: Provide match support to volunteer mentors, parents, and children involved in matches via phone or in person on a pre-determined schedule to ensure child safety and the development of constructive and satisfying mentor relationships. Enroll and match volunteers and children as needed.

Minimum Qualifications:

  • Bachelors degree
  • Excellent oral and written communication skills that reflect solid customer service
  • Ability to effectively work with a team and maintain confidentiality through daily operations
  • Ability to form appropriate assessment-based relationships in multicultural environments
  • Ability to focus on details and use time effectively to collect meaningful data and draw solid conclusions
  • Must have a car, valid driver’s license, and meet required auto insurance premiums
  • Highly motivated with proficiency in Microsoft Office; including Word and Excel

Desired Qualifications:

  • Experience with nonprofit and community-based organizations or community outreach
  • Educational or professional experience in relationship management

Essential Duties and Responsibilities:

  • Provide match support to volunteer mentors, parents, and children involved in matches via phone or in person focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible.
  • Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes. Assess the necessity of home visits and complete as indicated
  • Recruit volunteers and children
  • Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed
  • Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer
  • Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function
  • Develop strategic interventions to identify and strengthen match relationships that require extra support.
  • Work with staff to develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency
  • Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations
  • To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data
  • Other duties as assigned