Match Support Specialist – [Los Angeles, CA]

Location: Los Angeles, CA
Department: Program Services
Status: Full-time, Non-Exempt Professional, Union Employee
NOTE: Temporary MSS position also available. Please see separate posting.

Jewish Big Brothers Big Sisters of Los Angeles (JBBBSLA), celebrating over 100 years of service in the greater Los Angeles area, is seeking a seasoned Match Support Specialist to continue the momentum and growth of a forward-thinking, innovative, and award-winning agency. JBBBSLA owns and operates Camp Bob Waldorf on the Max Straus Campus and is an affiliated entity of the Foundation for Camp Bob Waldorf, which ensures perpetual operational funding for our Camp.

Position Description

The primary function of this position is to provide match support (monitoring and supervision of mentor/mentee matches) so that youth benefit from caring, nurturing relationships with positive role-models, and the experience for volunteers is rich and rewarding. JBBBSLA mentees are offered a range of additional opportunities through our agency, including free summer camp and retreats, college guidance and college scholarships.  Match Support Specialists collaborate with other staff/departments to ensure our mentees benefit from these opportunities; they also assist with various support projects, which may include, for example, training new volunteers or participating in match events.

The position’s principal goals are to ensure child safety, positive impact for youth, and constructive and satisfying relationships between children and volunteers. Incumbent will execute a high degree of independent judgment while adhering to BBBSA (Big Brothers Big Sisters of America) standards and practices.  High-level customer service, focusing on volunteer options, youth protection, healthy matches and customer satisfaction, is to be demonstrated throughout the match support processes.

Education/Related Work Experience Required

Minimum Bachelors degree in social services, psychology, social sciences, or related field and two years prior experience in one of these fields.  Assessment and relationship development experience with child and adult populations, as well as experience working with volunteers; understanding of child development and family dynamics.  Prefer specific assessment, intake or interview experience.

Salary Range

$43,000 – $50,000, depending upon experience.  Strong Benefits Package:  Paid vacation and sick leave, 19 paid holidays (legal and Jewish holidays), 3 additional personal days and early Friday closure.  Medical/vision/dental insurance, retirement plans (403(b) and Defined Contribution Plan), life Insurance and EAP.

Additional Requirements

Must have car, valid driver’s license, and meet state required automobile insurance minimums. Must be able to work some evenings and/or weekend hours. Travel may be required to facilitate off-site programs, events or match-related activities.

Application Instructions

To apply, please send resume, cover letter and salary history to Megan Koehler: