MATCH SUPPORT SPECIALIST – [Morrisville, NC]

Location: Morrisville, NC
Compensation: $27,500 Annually

Position Description

Essential to the BBBS brand, the primary function of this position is to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers.

Performance Measures: The successful incumbent will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.

Qualifications

EDUCATION & RELATED WORK EXPERIENCE :

Education Level: Bachelor’s Degree Required
(minimum & preferred educational requirements necessary to perform this job successfully)
Minimum Bachelor’s degree in Social Services, Human Resources or related field required.

YEARS OF RELATED WORK EXPERIENCE :

(minimum & preferred related work experience necessary perform this job successfully)
Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics. Must have car, valid driver’s license, and meet state required automobile insurance minimums.

Responsibilities

Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer
Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.

Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
Conduct all Site-based match meetings and participate in the scheduled rotation for conducting Community-based match meetings, volunteer orientations and volunteer pre/post match trainings and match activities.

Develop, promote and implement volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.
Effectively utilize established outcome measurements to assess match impact on youth development.

Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential. When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for third party assessment.
Conduct reassessment interviews for Community-base and Site-based participants (volunteer/parent/child).
Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.

Receive child referrals from Site-based partners.

Conduct and complete Site-based interviews for child participants.

Facilitate Site-based match meetings.

Identify and promote re-engagement of volunteers as Bigs, board members, and donors in other volunteer capacities.

Complete Site-based to Community-based transfers according to established protocol.

Consult with other service delivery staff and/or supervisor as appropriate.

To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.

Other duties as assigned by Vice President of Programs and/or Match Support Specialist Supervisor.

Application Instructions

Please email cover letter and resume, by May 27, 2017, to be considered for this position.