Program Coordinator – [Charlotte, NC]

Location: Cabarrus

Position Purpose

The position of Program Coordinator is responsible for coordinating and implementing all aspects of the Beyond School Walls program and Enrollment Match Specialist position for Cabarrus.

Responsibilities

  • Coordinate volunteer recruitment:
    The Program Coordinator will participate with Director of Programs, School Based and corporate liaisons to develop and implement volunteer recruitment strategies
  • Work with school partnerships:
    The Program Coordinator will work with school partners and liaisons to assure seamless, comprehensive and timely service for each youth, family and volunteer served. Participate in meetings with the school to coordinate logistics, develop curriculums, acquire feedback etc.
  • Enroll youth and volunteers into the program:
    The Program Coordinator will conduct orientations, interviews and other functions described in the Enrollment and Match Specialist job description.
  • Match youth and volunteers:
    The Program Coordinator will determine match and facilitate match meetings as described in the Enrollment and Match Specialist description.
  • Provide on-going match support:
    The Program Coordinator will support and strengthen on- going match relationship and provide match training as described in the Match Support job description.
  • Identify program and organizational issues:
    The Program Coordinator will identify organizational issues and make recommendations on program enhancements for efficiency and improved customer service at the branch office.
  • Collect program outcome measurements, demographics & program statistics:
    The Program Coordinator will complete required case management data, such as Youth Outcome Survey (YOS) and demographics on youth served.
  • Ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify child safety issues for volunteers, and their families.

Education Level:
(minimum & preferred educational requirements necessary to perform this job successfully)

Minimum Bachelor’s Degree in social services, human resources or related field

Years of Related Work Experience :
(minimum & preferred related work experience necessary perform this job successfully)

Experience working with both child and adult populations; specific assessment, intake or interview experience preferred, Proficiency in Microsoft Office, including Word, Outlook, and Excel. Must have reliable transportation a valid driver license, and meet state required automobile insurance minimum.

Skills and Knowledge

Required Preferred
Excellent  oral and written communication skills reflecting solid customer services and high-level interviewing skills X  
Ability to form appropriate assessment –based relationships X  
Relate well in multicultural environments X  
Maintain confidentiality throughout daily operations X  
Time management with attention to detail X  
Must have a high level of organizational skills X  
Experience and knowledge of managing volunteers X  
Excellent writing skills X  
Knowledge of child safety indicators X  
Problem solving skills X  

TRAVEL REQUIREMENTS

10%

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

Stationary Position: Must be able to remain in a stationary position at least 50% of the time
Traverse: Must be able to move about the inside of the office
Communicate: Must be able to exchange accurate communication
Operate: Must be able to operate office productivity machinery (i.e. computer, copier etc.)
Lift: Must be able to lift office equipment up to 25 pounds

 Core Competencies

 High Performance Indicators

Customer Focus Able  to build strong working relationship with agency staff and matches: identify unexpressed  customer needs and potential solutions to meet those needs; independently anticipate and meet customer  match support needs: prioritize work in alignment with the needs of the match; use knowledge and feedback to improve the effectiveness of own support results.
Problem Solving & Analysis Able to gather appropriate data and diagnose the cause of a problem before taking action: separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges: anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.
Flexibility & Achieving Change Able to positively deal with changes that affect job requirements or work assignments; adapt to shifting priorities in response to the needs of matches; quickly recognize situations/conditions where change is needed remain calm and professional in emotionally charged interactions; work to clarify situations where information, instruction, or objectives are ambiguous; support organizational change.

 

Continuous Improvement & Gets Results Able to identify and apply ‘best practices’ in own work; improve efficiency by planning and organizing work effectively, eliminating barriers and stream lining work processes: monitor, evaluate and track own performance; adapt work practices in order to meet goals and deadlines; persist in the face of ongoing obstacles or setbacks; accept responsibility for the quality and outcomes of own work.

 

Decisiveness & Judgment Able to demonstrate sound judgment in routine, day-to-day decisions: think critically to make decisions and take action, even in non-routine solutions; rapidly make reasonable assessments with limited information; consider impact of various options when making decisions; use sound judgment in deciding whether to make a decision or escalate it to a supervisor for additional consultation.
Customer Focus Able  to build strong working relationship with agency staff and matches: identify unexpressed  customer needs and potential solutions to meet those needs; independently anticipate and meet customer  match support needs: prioritize work in alignment with the needs of the match; use knowledge and feedback to improve the effectiveness of own support results.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability, or any other federal, state of local protected class.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSGC may change the specific job duties with or without prior notice based on the needs of the organization.

Application Instructions

The cover letter and resumes should be submitted to careers@bbbsclt.org