Program Manager – [Capitola, CA]

Position Purpose

The Program Manager develops, maintains and supervises casework practice; assists in the planning, organizing and conducting of group work; and participates in all phases of related community work.  The Program Manager is directly responsible to the Executive Director.  Bilingual/bi-literate Spanish required.


Case Management

  1. Performs regular duties of case manager.
    • Conducts intake, assessment, interviewing and screening of adult volunteers, children and families.
    • Makes appropriate match relationships between children and volunteers.
    • Provides ongoing support services to matches through regular supervision.
    • Provides crisis intervention as needed.
  2. Supervises case management staff while performing regular duties of case manager
    • Contributes to six-month evaluation of new casework employees, as well an annual evaluation of all case management staff.
    • Completes caseload evaluation with each case manager every six months.
  3. Maintains continuous files, records and evaluations of casework practice.
  4. May review and approve volunteer matches recommended by new case manager.
  5. Trains new case management staff.

 Group Work

  1. Develops group orientation sessions and/or group discussions.
  2. Develops group events for volunteers and children.
  3. Develops individual and group trainings for new volunteers.
  4. Conducts the above listed activities, alternating with other case management staff.
  5. Supervises other case management staff during the above mentioned activities, when necessary.

Community Work

  1. Understands and interprets community problems and resources.
  2. Assists Executive Director in planning, organizing and conducting recruitment programs and community information programs.
  3. Promotes and maintains cooperative working relationships with other community agencies and organizations.
  4. Assists in interpreting program to community and to other professional organizations.

Other Related Duties

  1. Assists Executive Director in assessing staff training needs and developing staff training programs; assists Executive Director in the hiring of case management staff.
  2. Identifies and utilizes consultants from other fields for special needs. Makes recommendations on the basis of evaluation and/or agency needs.
  3. Responsible for ongoing quality control measures of agency programs and procedures. Assists Executive Director in ensuring compliance with BBBSA policies and procedures.
  4. Assists Executive Director in ensuring compliance with program goals and objectives.
  5. Responsible, on demand, to respond to crisis intervention independently during the absence of the Executive Director. Shall temporarily serve as acting Executive Director in the event of an unplanned absence of the Executive Director.
  6. Develops and maintains statistical compilations of all phases of casework functions, evaluates compiled materials and makes timely reports to the Executive Director.
  7. Performs related activities as assigned and/or as needed; may assist in other employee positions during vacations, sick leaves, peak work loads or when loads vary.
  8. Assists in conducting program research.
  9. Big Brothers Big Sisters of America Program Manager certification within one year.


Completion of a Master’s Degree in Social Work or Counseling from an accredited college or university. Evaluated equivalent experience may be substituted at the joint discretion of the Executive Director and Board of Directors.  Minimum of two years of professional work in a related field; minimum of one year of management, supervisory or administrative experience.  Should have knowledge of relevant phases of social work and the skill to use this knowledge effectively; knowledge of individual motivations and behavior; of the relationships of physical, mental and emotional health; and of conduct and personality. Bilingual in Spanish required.

Must have the ability to act as a consultant and supervisor to volunteers on a professional basis; to work with volunteers and clients for purposes of orientation, training and problem solving; and to assist in organizing and conducting group events.  Must have ability to effectively communicate with others and to work harmoniously with volunteers, clients and agency personnel and Board of Directors. Must have ability to adhere to prescribed routines and complete reports in a timely fashion, in accordance with established standards.  Must have excellent oral and written communication skills.

Other Requirements

A valid California driver’s license and current automobile insurance. Willingness and ability to use own car for agency business. Must be fingerprinted.  Must be available to work evening and weekend hours as required. Must be able to use phone, MAC computer, and other office equipment.


Competitive salary based upon education and experience.

Health and Dental Insurance, unemployment insurance, vacation, sick leave, and annual holidays as defined by the Personnel Policies of the Agency.

To Apply

Send cover letter and resume to Resumes will be reviewed as received.