Vice President of Programs – [Nashville, TN]

Title: Vice President of Programs
Location: Nashville, TN
Contact Email:
Salary range: $70,000 – $80,000
Posting: 30 days

Position Description

Under the direction and supervision of the Chief Executive Officer (CEO), the position is responsible for the design, implementation, support, and oversight of all agency mentoring programs. The Vice President of Programs ensures match growth, match retention and match length goals are met through leadership of recruitment, enrollment, match and retention functions.  This position is responsible for overall quality and capacity building of agency direct services through an ongoing process of program & staff development, supervision, monitoring, and evaluation of service staff. Generally, this position is responsible for developing programs in concert with the organization’s vision, mission, and strategic plan.

The VP of Programs directly supervises all members of the Program Leadership Team, currently including: Director of Retired Seniors Volunteer Program, Director of Site-Based Mentoring, Director of Customer Relations, Enrollment, and Matching, Director of Match Support, Director of Quality Assurance and Reporting, and Director of Grants.

Each employee in Big Brothers Big Sisters of Middle Tennessee helps to extend the mission of the agency in particular ways as outlined in the position description. The essential functions of this position include, but are not limited to the following:

  • Plan, lead and implement programs in all offices that are designed to recruit volunteers and children and make and support long and strong mentoring relationships.
  • Ensure that the agency is in compliance with BBBS national standards and other expectations as outlined in grant and other funding requirements.
  • Manage organizational effectiveness, using evidence-based data from both internal program evaluation and external research and evaluation efforts.
  • Manage enrollment, match, or other process issues that are impacting the ability to provide quality services.
  • Provide oversight of data management systems in a way that supports program success and maximum efficiency while adhering to privacy and other data standards.
  • Lead agency efforts to continually evaluate relevancy of programs to fulfill the community’s needs and provide over sight of evidence-based innovation.
  • Responsible for the development and implementation of recruitment and outreach efforts of families and children.
  • Review and make final decision on children and volunteers recommended for denial. Address concerns or appeals regarding those decisions.
  • Collaborate with recruitment staff to ensure an on-going pool of appropriate volunteer candidates to support agency programs and goals.
  • Oversee the development and implementation of new programs, by providing ideas, information and support for all program-related funding and grant applications and monitoring and/or completing grant/funding reports.
  • Provide human resources management for program staff, including direct supervision of the members of the program leadership team.
  • Oversee the hiring and onboarding of all new program staff with support from the Program Leadership Team.
  • Responsible for overall quality assurance of program by ensuring that each department is performing in line with quality standards as outlined both locally and by BBBS of America.
  • Prepare annual performance evaluations of program leadership staff. Participate in, approve, and review the performance evaluations of other program staff.
  • Assume direct program service responsibilities if the need arises on temporary basis.
  • Keep CEO informed on direct service delivery and key metrics.
  • Meet with senior management team and CEO regularly to coordinate and plan strategies that promote agency growth and success.
  • Maintain accurate and efficient system of program service reporting, including monthly, quarterly, semi-annual and annual statistics to reflect client service and staff accountability. Report and interpret data to CEO on monthly basis and to the Board as requested.
  • Oversee development and implementation of volunteer and staff training.
  • Serve as primary program staff person to the Board of Directors.
  • Complete annual assessment, required by BBBS of America, of program practices to ensure compliance with National Standards of Practice.
  • Conduct and/or oversee child safety training to insure quality program of prevention & to meet insurance requirements.
  • Actively participate in national or other professional committees as relevant to the success of the agency, the BBBS network, and the field of mentoring.
  • Represent agency in community and BBBS network meetings and through collaborations with other service providers.
  • Create strong partnerships with external agencies that focus on building capacity and revenue growth.
  • Participate in public speaking engagements as needed and with agency’s fundraising efforts by showcasing program needs, assets, and impact.
  • Other duties as assigned to meet the needs of the organization

The Vice President of Programs will work full-time (i.e. 40 hours per week), primarily from the BBBSMT office in Davidson County. Working during non-traditional work hours (i.e. after 5:00 and/or on weekends) is required regularly to best meet the needs of the community and the agency.

Position: Exempt-salaried employee

Report to: Chief Executive Officer


  • Bachelor’s degree in social work or related field required; Graduate degree preferred
  • Five or more years of progressive experience in a highly collaborative, non-profit environment
  • Understanding of issues/barriers that impact children and families from underserved populations
  • Four or more years of experience supervising staff
  • Experience in project and/or volunteer management in a field related to social work, social services, or community relations preferred
  • Must have willingness to and experience with facilitating trainings and presenting to groups of people
  • Ability to work from main office but travel consistently to and from sites, satellite office, and other community meetings
  • Passion for mission and desire to learn and grow professionally required
  • Access to reliable automobile, valid driver’s license, auto insurance required

Must have exceptional skills in:

  • Supervision
  • Verbal and written communication
  • Coaching
  • Effective partnership
  • Time management and self-initiative
  • Operations and administration
  • Problem solving
  • Conflict resolution
  • Organizational management
  • Team building
  • Computer databases (including Excel)

Proven ability to:

  • Articulate belief in the mission of the agency and the practices of youth mentoring and positive youth development.
  • Lead groups and facilitate discussions.
  • Meet required deadlines and manage time effectively.
  • Seek out new methods and principles, and be willing to incorporate them into existing protocol, practices, and policies.
  • Plan, organize, develop, implement, interpret and support goals, objectives, policies, procedures, etc.
  • Respond to common inquiries, issues, or complaints from employees, regulatory agencies, or members of the business community.
  • Foster a work environment that shows respect and sensitivity for cultural differences.
  • Promote a harassment- free work environment.
  • Deliver customer service with both internal and external partners.
  • Maintain a high level of personal and professional integrity and ethics at all times.
  • Ensure confidentiality and security of sensitive data.
  • Build a diverse workforce.
  • Build morale and group commitment to goals and support everyone’s efforts to succeed.
  • Develop conceptual alternatives and think globally and critically.
  • Set clear expectations; delegate appropriately, and hold others accountable.
  • Facilitate and manage cross-department and cross- company collaboration.
  • Support the Leadership Team in making decisions to enhance the program development and management.
  • Work with peers at the leadership and middle management levels to advance the mission of the agency.

Performance Measures

The VP of Programs will be evaluated on his/her ability to perform the essential functions of this position; utilize their skills and abilities to meet annual organizational goals; complete projects and assigned tasks in an accurate, cooperative and timely manner; set realistic priorities; effectively supervise and lead program staff; and maintain his/her professionalism in interactions with staff, clients, donors, and other major stakeholders.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is regularly required to stand and walk.

Contact Information and Procedure

Interested parties should send their resumes, along with a cover letter to Teresa Whitaker at