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POSITION: Enrollment & Matching Specialist - Bilingual (EMS 5-08-Bilingual)
DEPARTMENT: Program
REPORTS TO: Program Manager
STATUS: Exempt, Full Time
JOB SUMMARY: Essential to the BBBS brand, the primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBS standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process. This position may be asked to perform duties within all Service Delivery Model (SDM) functions (CRS, E&MS, MSS) and any program (Community Based and Site Based).
PERFORMANCE MEASURES: The successful incumbent will produce positive outcomes in the following areas: produce professional assessments and matching recommendations for child and volunteer applicants, help maintain overall child safety, and achieve individual and team goals set on a monthly and annual basis.
JOB QUALIFICATIONS: Bachelors degree required; social services, human services or related field preferred. Ability to fluently speak, read, and write in English and Spanish. Experience working with both child and adult populations; specific assessment, intake or interview experience preferred. Proficiency in Microsoft OFFICE; including Word, Outlook, and Excel.
REQUIRED SKILLS AND ABILITIES: Excellent relational assessment skill. Verbal and written communication skills reflect solid customer service. High-level interviewing skills; ability to: form appropriate assessment-based relationships; relate well in multicultural environments; maintain confidentiality throughout daily operations; effectively collaborate with other volunteer match staff; use time effectively; and focus on details. Ability to collect meaningful data and draw solid conclusions. Must be able to obtain transportation to get to designated meetings throughout the county.
WORK ENVIRONMENT: Routine office environment with minimal local and national travel. This is not a designated telecommuting position.
PHYSICAL DEMANDS: Ability to sit in meetings for long periods of time. Ability to work effectively using a personal computer for long periods of time.
Bilingual English/Spanish required.
HOW TO APPLY: If you are interested in this position please email (preferred) or fax a resume and cover letter to:
Email: jobs@sdbigs.org
Fax: 858-537-1014
Attn: HR Director, VPO Position
No Phone Calls Please.
PLEASE READ: Once a resume and cover letter are received, a member of the organization may contact the applicant if it is determined that their experience and qualifications meet the requirements of the open position. Otherwise, BBBS of SDC will keep the resume on file for six (6) months. Thank you for your interest in BBBS of SDC. Big Brothers Big Sisters of San Diego County is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, national origin, age, religion, disability, sexual orientation, veteran status, marital status, or any other class protected by law (EOE/AA M/F/D/V).
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