POSITION: Match Support Specialist – CM (MSS11-08-CM)

DEPARTMENT: Program

REPORTS TO: Program Manager

STATUS: Exempt, Full Time

JOB SUMMARY: Essential to the BBBS brand, the primary function of this position is to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers.  This position may be asked to perform duties within all Service Delivery Model (SDM) functions (CRS, E&MS, MSS) and any program (Community Based and Site Based).

PERFORMANCE MEASURES: The successful incumbent will produce positive outcomes in the following areas: match supervision rate, help maintain overall child safety, and achieve individual and team goals set on a monthly and annual basis.

JOB QUALIFICATIONS: Minimum Bachelors degree in social services, human services or related field preferred.  Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics.  Proficiency in Microsoft OFFICE; including Word, Outlook, and Excel.  

REQUIRED SKILLS AND ABILITIES: Excellent verbal and written communication skills, reflecting solid customer service both in-person and telephone; ability to: form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction; effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating; relate well in multicultural environments; effectively collaborate with other volunteer match staff; use time effectively; and focus on details.  Ability to collect meaningful data and draw solid conclusions.  Must be able to obtain transportation to get to designated meetings throughout the county.  This position may be asked to telecommute.

Bilingual English/Spanish preferred.

WORK ENVIRONMENT: Routine office environment with minimal local and national travel.  This is not a designated telecommuting position.

PHYSICAL DEMANDS: Ability to sit in meetings for long periods.  Ability to work effectively using a personal computer for long periods.  

HOW TO APPLY: If you are interested in this position please email (preferred) or fax a resume and cover letter to:
Email: jobs@sdbigs.org
Fax: 858-537-1014
Attn: HR Director, VPO Position

No Phone Calls Please.

PLEASE READ: Once a resume and cover letter are received, a member of the organization may contact the applicant if it is determined that their experience and qualifications meet the requirements of the open position. Otherwise, BBBS of SDC will keep the resume on file for six (6) months. Thank you for your interest in BBBS of SDC.  Big Brothers Big Sisters of San Diego County is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, national origin, age, religion, disability, sexual orientation, veteran status, marital status, or any other class protected by law (EOE/AA M/F/D/V).