JOB TITLE: Alaska Native Mentoring Program Specialist
REPORTS TO: Director of Programs
LOCATION: Anchorage , Fairbanks, or Juneau
To apply: Send your cover letter and resume to email@example.com
Starting rate: $18.00/hour
☒ Full Time
JOB SUMMARY: The Alaska Native Mentoring Initiative focuses on matching Alaska Native youth and recruiting Alaska Native mentors. Under this initiative, this position is responsible for enrolling and matching volunteers and youth, and may shift to providing match support over time, based on agency needs.
- Assess volunteers. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes.
- Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
- Check references and conduct criminal and child abuse background checks for volunteers. Establish the legal identity of the volunteer through original documentation.
- Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual participant.
- Determine matches and facilitate match meetings in accordance with volunteer and family schedules.
- Through scheduled in-person, telephone, and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
- Enter all inquiries, assessments, support contacts and other pertinent data into database, ensuring accuracy and timelines of information systems according to standards.
- Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
- Plan and/or assist with monthly match activities and assist with Agency and Fund Development activities as needed.
- Other duties as assigned.
- Planning & Organizing— Able to create detailed work plans; balance the need for adequate planning with the need for action; avoid wasting time on tasks that yield low value; use resources efficiently; create and monitor measures to chart the progress and impact of assignments.
- Problem Solving & Analysis — Able to gather appropriate data and diagnose a situation before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.
- Continuous Improvement & Gets Results – Able to identify and apply “best practices” in own work; improve efficiency by planning and organizing work effectively, eliminating barriers and streamlining work processes; monitor, evaluate and track own performance; adapt work practices in order to meet goals and deadlines; persist in the face of ongoing obstacles or setbacks; accept responsibility for the quality and outcomes of own work.
- Communication – Verbal and Written — Able to practice active and attentive listening skills to verify understanding; translate what is heard, observed or assessed into documentation that is accurate, concise, and clearly communicates key information to others with a need to know.
- Resilience & Flexibility — Able to interpret situations and information objectively when stressed; remain calm and professional in potentially difficult or emotionally charged interpersonal interactions; maintain high productivity in stressful situations; maintain high performance in the face of setbacks or changing circumstances; view failures objectively and rebound quickly; work to clarify situations where information or objectives are ambiguous.
- Strategic Alignment – Able to align own work objectives with the organization’s strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community affects the business and how own actions and decisions affect other jobs or outcomes; maintain perspective between the overall picture and tactical details.
Minimum Bachelor’s degree, with the following exceptions contingent on a waiver from Big Brothers Big Sisters of America: Associate Degree – staff must also have a minimum of 4 years of relevant work experience in related fields such as social services or human resources; in the process of completing Bachelor’s degree – staff must be within 6 months of degree completion; no degree at all – staff must have a minimum of 8 years of relevant work experience. Knowledge of Alaska Native peoples and customs. Alaska Native heritage preferred. Experience working with both child and adult populations; specific assessment, intake or interview experience preferred. Understanding of child development and family dynamics. Must have access to reliable transportation.
REQUIRED SKILLS AND ABILITIES
Proficiency in Google Drive. Excellent oral and written communication skills and high-level interviewing skills. Ability to form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction and effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating. Experience or knowledge of trauma-informed care. Relate well in diverse environments. Maintain confidentiality throughout daily operations. Effectively collaborate with other staff. Ability to use time effectively and focus on details. Ability to collect meaningful data and draw solid conclusions.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:
Flexible work hours to meet customer needs. Ability to sit in meetings, both in-person and via videoconference, and to work effectively using a computer for long periods of time. Note: due to COVID-19 staff are currently working remotely and all interviews are completed via video conferencing.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Contents may be subject to change to meet the needs of the organization.