Bilingual Match Engagement Coordinator [Minneapolis, Minnesota]

Position: Bilingual Match Engagement Coordinator

Organization Description

As the largest and oldest mentoring agency in the region, Big Brothers Big Sisters Twin Cities (BBBS) has a strong foundation that supports life-changing mentoring relationships between caring adult volunteers (“Bigs”) and young people (“Littles”). By partnering with young people, parents/guardians, and volunteer mentors, BBBS defends and amplifies the potential of youth through impactful relationships, educational support, and increased confidence and social-emotional skills.

Justice, equity, diversity, and inclusion (JEDI) are central to our mission and values, and BBBS strives to implement these ideals across all areas of our agency. We are committed to learning and taking a non-discriminatory, anti-racist, and anti-bias approach. We are dedicated to cultivating a safe environment where all individuals feel equally respected and valued.

Our mission is to create and support mentoring relationships that ignite the power and promise of youth. BBBS accomplishes its mission by:

  • Providing deep and intentional partnerships with our youth
  • Building and sustaining deep relationships with our mentors
  • Building a strong organizational foundation
  • Creating a workplace culture that represents who we serve
  • Transforming our community to understand the importance of our youth
Position Title:  Bilingual Match Engagement Coordinator Hiring Range:  $41,000 – $45,000
Supervisor:  Director of Community Based Mentoring Department:  Community Based Mentoring
Job Type:  Full-time, Exempt Location:  Twin Cities, MN
Hours/Days:  Monday-Friday, 40+ hours a week – including evenings, and weekends when necessary. (Most work falls roughly during the hours of 9am-7pm) Closing Date:  Open until filled

Primary Function of the Position

The purpose of this position is to provide high-quality mentoring and youth development services to BBBS’ participants in its community-based program, with the goal of ensuring safe, positive and healthy mentoring relationships for youth that result in positive long-term outcomes.

Essential Job Functions

  1. Provide customized support and case management to volunteers, youth and parents/guardians
  • Support an age range of youth from eight through eighteen/high school graduation
  • Coordinate & facilitate match introductions in family’s homes, in community locations, and virtually
  • Plan and facilitate a variety of programs, activities, trainings and events for program participants
  • Complete assigned monthly and quarterly support contacts (over the phone, email, and in-person) with parents/guardians, mentees, and mentors
  • Continually assess match relationships, focusing on: child safety, match relationship development, positive youth development, family engagement, and volunteer satisfaction
  • Apply strategic interventions to address and resolve any conflict and barriers once identified
  • Assess participant needs and provide information, resources, and a high level of support
  • Properly document match progress notes in agency database. Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data
  • Connect participants with other staff, community resources, training opportunities, and referrals, as appropriate
  • Administer surveys to youth and volunteers to assess relationship and youth outcomes
  • Support additional projects, as determined, in collaboration with supervisor
  1. Create a positive public awareness of BBBS and represent the agency as a high-quality mentoring program of choice to the community
  • Maintain knowledge of community needs, resources, and networks
  • Communicate in a professional manner with external constituents
  • Work collaboratively to achieve results as specified in the annual business plan
  • Promote teamwork by overseeing and participating in various teams including work groups and interdepartmental meetings
  • Positively represent BBBS in the larger community
  • Support the Advancement Department in recruitment, fundraising, and communication efforts as needed
  • Contribute to the overall success of the agency in order to achieve the BBBS mission
  • Assist with other program functions and tasks as assigned

Education and Experience

  • Bachelor’s degree in social services or related field. Exceptions:
    • Within 6 months of completing bachelor’s degree
    • AA degree and 4 years relevant work experience
    • No degree, 8 years of relevant work experience
  • Must fluently speak, understand, interpret, and translate
  • Assessment, case management and/or relationship development experience with child and adult populations (and preferably with volunteers as well)
  • Experience providing youth development, college access, high school success, college advising support
  • Comfortable and experienced with facilitation of groups and youth programming
  • Knowledge of community resources and programs
  • Experience with handling confidential and sensitive information
  • Knowledge of mandated reporting guidelines
  • Ability to work both in a team and independently, to exercise good judgment, make sound decisions & problem solve
  • Ability to communicate professionally with internal and external constituents
  • Ability to manage multiple projects and priorities
  • A strong commitment to quality and results
  • Must be able to travel frequently out in the community and meet deadlines
  • Must have reliable transportation; and/or valid drivers’ license and current auto insurance that meets minimum requirement
  • Must be available to work nights and weekends; willingness to schedule around participant availability

Physical Requirements

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines and filing cabinets. This role must be able to remain in a stationary position 50% of the time.

BBBS is an Equal Opportunity Employer

  • People of color, LGBTQ, women, people with disability, and veterans are highly encouraged to apply

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

To apply, please visit

If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at