Career & College Readiness Program Manager [North Charleston, South Carolina]

Title: Career & College Readiness Program Manager
Reports To (Title): Program Director
Job Type: Program
Department: Program – BIG Beyond Scholar Program
FLSA Classification: Exempt
Compensation Range: $40,000 to $50,000 dependent on experience
Date Last Reviewed: February 28, 2022


Big Brothers Big Sisters of the Lowcountry’s (BBBSL) BIG Beyond College & Career Readiness Program Manager (CCRPM) will be a driven, dynamic, self-directed, and energetic leader passionate about assisting our region’s youth to achieve their full promise and potential through one-to-one mentoring.  They will be responsible for managing one of BBBSL’s high profile flagship efforts, the BIG Beyond Scholar Program, a three-year curriculum-guided e-mentoring program designed to prepare high potential African-American students for life beyond high school graduation.

Working closely with the Program Director and other key stakeholders, the CCRPM will be eager to join a fast-paced social change organization dedicated to changing the trajectory for an increasing number of our region’s most vulnerable and HIGH POTENTIAL/PROMISE youth.

With the support of the entire BBBSL team, the CCRPM is accountable for actively and transparently coordinating all activities associated with our BIG Beyond Scholar Program.  They will recruit mentors; manage participant training; manage scholar and mentor participation/engagement; coordinate and/or facilitate curricular offerings; secure and manage internship placements; oversee and/or coordinate quarterly BIG Beyond in-person activities; manage data and grant compliance; and manage external program partnerships with high school faculty/staff, guest presenters, and corporate partners. Additionally, we expect the CCRPM’s supervisory responsibilities to grow within the next 1-2 years as the program scales from 25-30 sophomores in school year 2021-2022; 50-60 sophomores and juniors in 2022-2023; and 75-90 sophomores, juniors, and seniors in 2023-2024.

THE CCRPM will be an ambitious employee who exhibits confidence, an inclusive mindset, intellectual curiosity, and cultural humility; welcomes change; embraces technology, social media, and innovative communications strategies; and motivates and inspires customer-centric relationship management with volunteers, children, and families. They will exhibit a bias toward action, strong organization, creative problem solving, confidence, a collaborative spirit, and an inspired approach that will influence and motivate key stakeholders.

Further, they will embrace BBBSL’s core values of being 1) youth centric, 2) fiercely positive and playful with a purpose, 3) a steward and innovator for growth, 4) devoted to a level playing field, 5) unfailingly collaborative, and 6) dedicated to courage, compassion, and connection.

Essential Function 1: Participant Recruitment, Qualification & Engagement

  • In collaboration with Program Director and CEO, recruit BIG Beyond mentors
  • Screen and interview prospective mentors willing to serve in a three-year e-mentoring relationship with a high school student sophomore year through graduation
  • Lead recruitment, screening, and interviewing of Scholars and families for participation in the program
  • Manage all participant onboarding and ongoing training
  • Monitor all participant engagement and attendance, and address challenges as they arise

Essential Function 2: BIG Beyond Scholar Program Management

  • Schedule, invite, and facilitate meetings all BIG Beyond mentoring sessions via Zoom
  • Prepare, coordinate, and/or facilitate delivery of the Big Beyond curriculum
  • Ensure a consistent experience between sophomore, junior, and senior Scholar cohorts
  • Invite guest speakers to mentoring sessions to advance curricular objectives
  • Manage and organize quarterly in-person weekend events for scholars, their families, and mentors
  • Ensure that relevant session learning materials are provided to mentors in advance of scheduled sessions
  • Develop and maintain a BIG Beyond program manual and policies for BBBSL board approval
  • Provide recommendations to executive leadership for program infrastructure and ongoing growth
  • Conduct monthly and/or quarterly match support, and eventually supervise staff who absorb this responsibility
  • Supervise activity of staff assigned to assist with the BIG Beyond

Essential Function 3:  Compliance & Continuous Quality Improvement

  • Achieve and maintain BBBSA Program Staff Certification within required timeframes
  • Develop and/or maintain a BIG Beyond program manual and policies for BBBSL board approval
  • Ensure compliance with all BBBSA standards of practice (including program delivery, outcomes assessments), BBBSL board-approved policies and procedures, and grant requirements
  • Ensure accurate and timely completion of all necessary assessments, point-in-time and scheduled surveys, and grant reporting
  • Proactively and regularly monitor and analyze BIG Beyond MatchForce (Salesforce CRM) and IMS data to ensure compliance with standards, data fidelity, and child safety at both individual staff and program levels
  • Ensure excellent and accurate management of program data to include but not limited to the input of participant records and on-going match support documentation
  • Proactively and transparently communicate internally and externally regarding program outcomes to inform timely strategic decision making
  • Regularly evaluate curriculum effectiveness and program design and improve/refresh as needed

Essential Function 4: Big Beyond Partnership Relationship Development & Recruitment

  • Cultivate and nurture strategic relationships with key school personnel and workplace partners to ensure optimum program design, training, parent/guardian involvement, and volunteer and child recruitment
  • Manage relationships critical to service delivery to include but not limited to high school faculty and staff, guest presenters, and corporate partners
  • Lead, in collaboration with the Program Director and CEO, BIG Beyond Career Exploration Committee to secure internships, apprenticeships, and youth summer employment opportunities, and manages placements for Scholars
  • Ensure timely data transfer of CCSD student data per established research project

Essential Function 5:  Ambassador & Spokesperson

  • Represent BBBSL passionately and professionally among diverse audiences and at key external events
  • Positively influence a range of external stakeholders to recruit volunteer mentors, leadership volunteers, charitable contributions, etc.
  • Actively engage and communicate through social media platforms, video conferencing, and other technology participant engagement, attendance, and follows up on absences as appropriate as required
  • Source and prepare new match summaries and match success to be used in donor stewardship and social media
  • Prepare data for use in BBBSL reports to stakeholders
  • Bachelor’s degree required
  • Minimum of four-years relevant work experience required
  • Minimum of one-year supervisory experience preferred
  • Experience in college admissions, veteran’s placement, career/ employment services field highly preferred
  • Past program  management experience  preferred
  • Past service in  youth development program management preferred
  • Lived experience consonant with our service population preferred
  • Project management mindset
  • Demonstrated interpersonal skills, and ability to work with diverse stakeholders
  • Preference for working in a fast-paced, data-driven performance culture
  • Experience working with CRM databases (Salesforce, IMS) strongly preferred
  • Demonstrated knowledge of Zoom, Microsoft Teams, and Google Meet video conferencing software
  • Ability to anticipate and recognize obstacles and to broker collaborative problem-solving and issue resolution
  • Flexibility with change
  • Excellent oral and written communication skills
  • Understanding and value for creating and managing to key performance indicators
  • This job requires exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects
  • Worker must frequently use typical office equipment (telephone, copier, printer, fax, etc.)
  • Worker must have a cell phone with an unlimited data plan for use in the role (will be partially reimbursed with a monthly stipend)
  • Worker sits most of the time
  • Worker communicates with constituents, clients, and/or partners by phone and in-person
  • Must be able to navigate locations that are not ADA compliant. Routinely required to travel by car
  • Worker must have their own car for use in the role (mileage will be reimbursed at set per mile rate)
  • This is a hybrid role requiring a blend of virtual and on-site work at the BBBSL office and at James Island Charter High School
  • Primarily works in a climate-controlled office-based setting
  • Must be willing to work with some frequency hours outside normal office hours to ensure BBBSL presence in the community, attend BBBSL and other networking events, meet donors/stakeholders, and complete tasks within deadlines, etc.

Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate. Duties, responsibilities, and activities may change at any time with or without notice. Employment with BBBSL is at-will. BBBSL is an equal opportunity employer and does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or genetics.