Chief Agency Officer – [Tampa, FL]

Regular Full-Time
Senior Management
Tampa, FL, US

Big Brothers Big Sisters of America, located in Tampa, FL, is looking for a Chief Agency Officer to join our Executive team supporting the National office and our network of more than 250 BBBS agencies.

What Will I Do?

The Chief Agency Officer’s role is to fulfill the National Office’s responsibility to support Big Brothers Big Sisters agencies. This includes management and oversight of the following areas:

  • Agency Support: offer first-class customer service, consultation, and agency development support to agency CEOs/EDs and staff.
  • Training: assess and recommend agency training needs and oversee training programs to enhance program delivery, agency leadership, and operational effectiveness.
  • Program Support and Innovation: oversee and guide agency program support, including outcomes and program research.
  • Compliance: oversee compliance audits; respond to and resolve escalated compliance issues with agencies.

The ideal candidate must have demonstrated experience successfully overseeing work of a similar scope and complexity for a non-profit organization or similarly organized (federated or franchise) for-profit. The successful candidate must have the ability to do the following: communicate effectively, both orally and in writing; think strategically and creatively; work effectively and professionally with diverse agency leaders, boards, and staff across the country; manage multiple high-level and complex projects simultaneously; and employ superior negotiating and consensus building skills. This position manages a team of National Office staff that includes administrative, programmatic, outcomes, and training staff.

The position requires a Bachelor’s degree. A candidate must have at least 5 years of relevant management experience and have strong problem-solving acumen along with the ability to work with diverse groups and have proven planning, analytical, organizational, and time management skills. This position requires 20-30% travel.

Why Big Brothers Big Sisters of America?

For more than a century, Big Brothers Big Sisters of America has provided children facing adversity with strong and enduring, professionally supported, one-to-one mentoring relationships that change their lives for the better, forever. With 250+ affiliates across the United States and more than 2 million children served over the past 10 years, Big Brothers Big Sisters of America is the leader in providing youth mentoring programs to local communities. Our impact sets standards of excellence, growth, and innovation to youth in small and large communities. To learn more visit for more information about our programs, people, and positive impact.

Essential Duties and Responsibilities

Agency Support

  • Oversee and supervise National Office staff support for agency leaders, including on best practices in staff management, operational minimums, and agency development.
  • Assist with the Nationwide Leadership Council (NLC) and serve as liaison to agency Affinity Groups (LAA, MLAA, SMAA) and state associations, ensuring timely and constructive communications with BBBSA.


  • Supervise training provided to agencies, including responsibility for content, structure, and purpose of ongoing training opportunities.

Program Support

  • Observe, record, and share best practices among agencies to promote continual assessments of program effectiveness and improvement of agency programs and models.
  • Evaluate and recommend best practices for programmatic analysis and scaling of projects to ensure timely and efficient execution.
  • Oversee major programs and services including program planning, execution, and evaluation.
  • Assist with ongoing DEI efforts.


  • Ensure program and agency compliance with the Membership Affiliation Agreement and other agreements, BBBS Standards of Practice, the Service Delivery Model, and BBBSA policies.
  • Examine compliance data to evaluate agency effectiveness.

Other Duties

  • Responsible for other related duties as required by the CEO.
  • Assist with fundraising efforts
  • Other duties as assigned.

Equal Employment Opportunity 

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Application Instructions

Interested applicants should click here to apply.