Chief Operating Officer [Tucson, Arizona]

Position Announcement:  Chief Operating Officer

Reports to:     Chief Executive Officer

Big Brothers Big Sisters of Southern Arizona is seeking a dynamic individual to join the Senior Management Team as Chief Operating Officer. To apply please provide a letter of interest, resume, along with salary requirements to Big Brothers Big Sisters of Southern Arizona at

Position will remain open until filled.

About Big Brothers Big Sisters of Southern Arizona

Our programs match caring, adult mentors with children in Southern Arizona, creating a positive impact in their lives and helping to guide them to a better future.

Big Brothers Big Sisters is the nation’s preeminent youth-service organization for nearly a century and, locally, we have matched children with carefully screened, quality mentors since 1963. Big Brothers Big Sisters of Southern Arizona offers a supportive and enthusiastic work environment, while making a difference in the lives of children and youth.

Job Responsibilities:

The COO leads the day to day operations of a thriving and growing non-profit with an annual budget of 1.3 million, overseeing Program, Finance, Administration, and Human Resource Departments.

The COO is a thought partner to the CEO, ensuring every agency effort aligns with overall strategic objectives.

As a senior leader within the agency, the COO is responsible for the design, implementation, and evaluation of all facets of the agency’s operations. The COO ensures resources are maximized for greatest impact and develops evaluation systems for all agency departments.  It is the COO’s responsibility to internally manage the day to day operations of the agency to ensure the CEO can effectively focus on external opportunities for agency growth.

Essential Duties Include:

  • Staff Leadership

The COO is responsible for ensuring that all staff and departments have the necessary resources to complete their assigned tasks.  The COO monitors projects, tracks progress, and provides updates to the CEO.  The COO is responsible for coordinating cross-departmental efforts and for monitoring progress of major agency projects.

  • Strategic Planning

The COO participates in the strategic planning process with the CEO, team leaders, and the Board of Directors leadership.  The COO is responsible for ensuring department plans reflect and support agency overall strategic objectives.

  • Program Operations

The COO leads the BBBSSA program departments.  Providing direct and indirect oversight of volunteer and client recruitment, assessment, matching, match support, and outcome evaluation. Accountable for program performance. Monitors operational effectiveness using workflow and tracking systems; gathers accurate information for reports, tracks performance & develops measures to ensure quality and growth, Communicates the importance of child safety to program staff and ensures compliance with all agency and national standards.

  • Financial Operations

Oversees the successful financial operations of the agency.  This includes the regular monitoring of agency financial health, oversight of agency revenue and expenses, adhering to grantor recordkeeping and reporting requirements, preparing budgets, and providing financial reports as directed by the Board of Directors.

  • Human Resource Operations

Cultivate the values of integrity, inclusiveness, stewardship, safety, and continuous quality improvement within the organization.

  • Technology Operations

Analyze and understand the current technology infrastructure and scope out the next

level of information technology and financial systems that support the growth of specific

programs and the organization overall.

The Successful Candidate will:

  • Demonstrate a history of positive leadership by motivating teams, developing personnel, and achieving strategic goals.
  • Have a history of working in the non-profit sector, supervising multiple teams with direct supervision of ten or more employees.
  • Demonstrate data driven decision making
  • Contribute to a positive work environment by valuing people, nurturing relationships, and advocating for cultural diversity.

Education Level and Work Experience:

  • Bachelor’s degree required (preferred in non-profit management, organizational leadership, etc.). Master’s degree preferred.
  • Minimum 5 years relevant work experience required.

Travel Requirements:

5-10% in town travel.  Monthly/Bi-monthly travel to remote satellite offices with occasional overnight stays.  Annual travel in the US for training and conferences.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, color, religion, citizenship, ancestry, age, disability, gender identity or expression and sexual orientation, genetic information, familial or marital status, veteran status or national origin. BBBSSA is an Equal Opportunity Employer.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation.  The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.