Position Title: Customer Relations Specialist
Overtime Status: Non-exempt
Location: Broward County
Reports To: COO for Marketing/General Agency Functions Program Director for Program Functions
Number of People Supervised: 0
POSITION PURPOSE: At Big Brothers Big Sisters of Broward; we ignite, inspire, empower and defend the potential of youth in our community through 1-1 dedicated mentorship. We are seeking a Customer Relations Specialist to be the agency’s first point of contact for all participants (volunteers, parents and children/youth) in the program. They have the primary responsibility of ensuring that everyone receives an engaging, positive and professional personalized experience. This position is responsible for providing high-level customer service in response to all customer and stakeholder inquiries and leads.