Big Brothers Big Sisters of the National Capital Area (BBBSNCA) is seeking a Director of Programs. Under the supervision of the President & CEO, the Director of Programs serves as the organization’s senior program officer responsible for the oversight of all aspects of BBBS program services. The ideal candidate must be equipped to lead in a fast-paced, ever-changing culture with the ability to shift focus quickly based on identified needs and enhanced goals.
Paramount for this role, the ideal candidate will have a successful track record (7 years+) of managing professionals, including demonstrated performance management and coaching skills, while developing and maintaining strong engagement and data-driven systems for accountability. The Director of Programs must demonstrate exemplary supervision, networking, strategy, and customer service skills. This individual will build meaningful and effective partnerships with internal and external stakeholders. Approximately 6 program staff members will report to this position.
The ideal candidate will have a minimum of 7-10 years relevant experience and a demonstrated record of achievement, primarily in leading and managing staff, utilizing Salesforce, setting and attaining data-driven goals, and developing and implementing youth-serving programs. He/she will be an experienced manager who will bring to the position a high degree of integrity, energy and creativity as well as the organizational, analytical, and personal qualities that will inspire enthusiasm and cooperation from all of BBBSNCA constituencies.
The Director of Programs has four principal responsibilities:
- Serves as lead advocate for One-to-One® mentoring and specialized services throughout the area;
- Develops new programs and conducts program needs assessment;
- Oversees program services, evaluation and quality control of Big Brothers/Big Sisters services; and,
- Assists with the cultivation and solicitation of foundation, local and federal funding as requested.
The Director of Programs operates in accordance with agency policies and Big Brothers Big Sisters of America’s Standards and Required Procedures for One-To-One® mentoring services. The Director of Programs represents BBBS in community initiatives, events and other community related activities. The Director oversees all aspects of casework services. Specific tasks include, but are not limited to:
- Represent BBBSNCA in a highly responsible, professional and positive manner.
- Cleary articulate and promote the mission of BBBSNCA, its program eligibility criteria and policies & procedures;
- Tracks, evaluates and works to meet all program goals and objectives outlined in funded contracts, i.e. federal and local governments, corporate philanthropy investments, foundations and United Way Community Impacts grants;
- Oversees day-to-day program operations in collaboration with the CEO and all other staff to ensure development and implementation of programs/contract goals and objectives;
- In a hands-on capacity, work closely with program staff to ensure all program reporting is completed and submitted accurately in a timely manner;
- As directed, represent the programs department at board meetings, preparation of program reports to the Board, and assist President & CEO with organizational BBBSA Annual Self-Assessment and BBBSA Site Visits;
- Responsible for building partnerships and driving strategic growth through the cultivation, recruitment, stewardship and support of school districts, and mentor-rich corporations and other organizations that can provide sustained financial and volunteer resources;
- Assist the central office in securing grant support from local government and area private funding sources to support and sustain the program services, this may include assistance with proposal writing;
- Execute marketing, recruitment, and community relations campaigns to develop mentor-rich partnerships;
- Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function;
- Responsible for setting quality control measures to ensure program effectiveness through continual oversight of MatchForce and other relevant databases;
- To recruit Bigs and Littles and serve as the Agency spokesperson through various public speaking engagements at United Way fairs and other recruitment opportunities as identified or requested by the CEO;
- Responsible to prepare and submit required funding source reports, MatchForce reports, and program staff Annual Performance Reviews;
- To meet regularly with the President & CEO to report on the progress of programs;
- To participate in agency special events; and,
- To complete other duties as assigned.
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