Enrollment & Matching Specialist and Bilingual Enrollment & Matching Specialist [Tampa, Florida]

Agency name:  Big Brothers Big Sisters of Tampa Bay, Inc.

Enrollment & Matching Specialist and Bilingual Enrollment & Matching Specialist.  (2 Openings – Pinellas County)

Bilingual English/Spanish speaking candidate is preferred, but not required.

$15.87 to $16.35/hour

Big Brothers Big Sisters of Tampa Bay, Inc provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender identity, marital status, veteran status, sexual orientation, disability, or any other characteristic protected by state, federal, or local law. In accordance with Americans with Disabilities Act, it is our policy to provide reasonable accommodation upon request to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment.

Big Brothers Big Sisters of Tampa Bay (BBBST) requires that all newly hired employees be vaccinated.  If a potential candidate has a medical or religious exemption to receiving a vaccine, your work conditions may require adjustment.  BBBST will make reasonable accommodation under Federal and State laws as needed.

Position Summary

Essential to the Big Brothers Big Sisters brand, the primary functions of this position are to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing Big Brothers Big Sisters standards and practices and to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with Big Brothers Big Sisters on the part of volunteers.  A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process. The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.  This position will work out of our Largo office.

Qualifications Summary

  • Minimum Bachelor’s degree in Social Services, Human Services, or related field.
  • Bilingual English/Spanish speaking candidate is preferred, but not required.
  • Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics; intake or interview experience preferred.
  • Proficiency in Microsoft OFFICE; including Word, Outlook, and Excel.
  • Must have reliable transportation, valid driver’s license, and meet state required automobile insurance minimums.

Please forward all resumes to:  Careers@bbbstampabay.org

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