Match Support Specialist – [Los Angeles, CA]

Position Title: Match Support Specialist
Department: Program Services
Status: Full-time (38-hour work week), Non-Exempt Professional, Union Employee

JOIN A FORWARD-THINKING ORGANIZATION THAT HAS BEEN PROVEN TO MAKE A POSITIVE IMPACT ON CHILDREN’S LIVES. Jewish Big Brothers Big Sisters of Los Angeles (JBBBSLA), celebrating over 100 years of service in the greater Los Angeles area, is seeking a dynamic Match Support Specialist to join our innovative and collaborative team. JBBBSLA provides mentoring services, teen empowerment programs, college support, and year-round camp experiences at Camp Bob Waldorf. JBBBSLA is proud to have achieved a 4-star rating by Charity Navigator, their highest level of distinction. Our mission is to provide children facing adversity with strong and enduring, professionally supported, one-to-one mentoring relationships that change their lives for the better, forever. Our vision is that all children achieve success in life.

Job Summary: The Match Support Specialist (MSS) is responsible for matching and supporting the volunteers and children in the one-to-one mentoring program, as well as partnering closely with parents/guardians. The MSS will ensure child safety, promote positive impacts for youth, foster constructive and satisfying relationships between children and volunteers, and cultivate a strong sense of affiliation with Jewish Big Brothers Big Sisters of Los Angeles for everyone in the match party.


  • Conduct Match Introduction Meetings for new matches, as well as meetings to celebrate anniversaries.
  • Conduct regularly scheduled Match Support contacts (either in person or through phone or electronic contact) with the volunteers, children and parents/guardians, meeting standards in the five key elements of quality: child safety and well-being, match relationship development, coaching and support, match goals/outcomes, and adherence to the Service Delivery Model.
  • Use assessment skills to identify any potential problems and barriers within matches as early as possible, coaching parties and intervening as needed toward successful resolution.
  • Document comprehensive written summaries of all match support contacts in real-time, web-based contact management software, in order to comply with national standards.
  • Meet performance metrics for match support compliance and quality.
  • Coordinate with match party for healthy match closure, when necessary.. • Maintain accurate files and documentation on all volunteers and children/families. • Utilize appropriate surveys to determine health and progression of the match relationship and child’s growth in the program. • Operate as a strong internal collaborator: maintain awareness of all agency opportunities for Littles, Bigs and other stakeholders.
  • Support additional projects, as determined in collaboration with supervisor (e.g., mentor training, constituent newsletters, events, etc.). • Other duties as assigned.

Skills and Qualifications:

We are seeking a candidate with a strong belief in the Mission and Vision of JBBBSLA, as well as the following:

  • Bachelor’s degree in social services, human services or related field.
  • 1-2 years of experience working with children in a social services environment, and/or understanding of child development and family dynamics
  • Assessment, case management and/or relationship development experience with child and adult populations (and preferably with volunteers as well).
  • Ability to work effectively and sensitively with confidential information.
  • Excellent oral and written communication skills.
  • Ability to work both in a team and independently, to exercise good judgment, make sound decisions & problem solve.
  • Collaborative workstyle with strong interpersonal skills
  • A strong commitment to quality and results
  • Strong computer skills: proficiency in Microsoft Office and internet-based applications
  • Reliable transportation, valid driver’s license, state-required auto insurance minimums and willingness to travel as necessitated by job responsibilities.
  • Ability and willingness to flex work hours, averaging 1-2 times per week, for program event or meeting with constituent (e.g., early evening or a few hours on a weekend).

BENEFITS PACKAGE: Competitive salary, paid vacation and sick leave, paid federal and Jewish holidays, 3 additional personal days and early Friday closure. Medical/vision/dental insurance, retirement plans (403(b) and Defined Contribution Plan, Life Insurance and Employee Assistance Program.

To apply, please send resume and cover letter to Analee Villalpando (