Mentoring Specialist (Part-Time) [Los Angeles, California]

Position Title:  Mentoring Specialist (Part-Time)

Department: Youth Mentoring

Status:  Part-time (hours TBD), Permanent (temporary may be considered)

Agency Location: Based in Los Angeles

Working Location: Currently remote (during COVID) but must be based in Los Angeles. Conditional, partial remote options available after COVID.

 JOIN A FORWARD-THINKING ORGANIZATION THAT HAS BEEN PROVEN TO MAKE A POSITIVE IMPACT ON CHILDREN’S LIVES. Jewish Big Brothers Big Sisters of Los Angeles (JBBBSLA), celebrating over 100 years of service in the greater Los Angeles area, is seeking a dynamic Mentoring Specialist to join our innovative and collaborative team. JBBBSLA provides mentoring services, teen empowerment programs, college support, and year-round camp experiences at Camp Bob Waldorf.  JBBBSLA is proud to have achieved a 4-star rating by Charity Navigator, their highest level of distinction. Our mission is to provide children facing adversity with strong and enduring, professionally supported, one-to-one mentoring relationships that change their lives for the better, forever. Our vision is that all children achieve success in life.

Job Summary: The Mentoring Specialist (MS) position combines the BBBSA EMS (Enrollment & Matching Specialist) and MSS (Match Support Specialist) positions, providing employee with diversity in the role and a high level of team collaboration and support.  The MS is responsible for interviewing families and volunteers, providing integrated assessments, making professional recommendations regarding approval and match selection, facilitating match introductions, and supporting the volunteers and children that are matched in the one-to-one mentoring program. The MS will ensure child safety, promote positive impacts for youth, foster constructive and satisfying relationships between children and volunteers, and cultivate a strong sense of affiliation with Jewish Big Brothers Big Sisters of Los Angeles on the part of the volunteers. Role also may involve some support for our data/reporting functions, depending upon interest and experience.

NOTE: Strong preference given to candidates having current or previous experience with any Big Brothers Big Sisters agency and with Matchforce or Salesforce software.

Responsibilities

  • Enrollment & Matching Function
    • Conduct child and family enrollment interviews.
    • Present child safety information and evaluate all constituents for ability to understand their role in youth protection.
    • Execute and oversee thorough background check processes for all volunteers.
    • Prepare an integrated written assessment for each child/family and volunteer, substantiating decisions related to eligibility, suitability, matchability and coachability.
    • Make professional recommendations regarding approval and match selection based on interviews, all gathered data and sound professional judgment.
    • Recommend safe and appropriate match relationships based on current pools of volunteers and children.
    • Monitor metrics and meet enrollment goals in the areas of quality, completion and enrollment processing time, as well as customer satisfaction and QA file reviews.
  • Match Support Function
    • Conduct Introduction Meetings for new matches.
  • Continually assess and coach match relationships with a focus on child safety, match relationship development, positive youth development and volunteer satisfaction.
    • Utilize validated surveys to determine health and progression of the match relationship and to evaluate child’s growth in the program, providing additional support or intervention as needed.
    • Conduct scheduled Match Support contacts at prescribed intervals; Identify and address potential problems and barriers as early as possible.
    • Facilitate development of Youth Outcome Development Plans for each match.
    • Acknowledge constituents and their successes through anniversary celebrations and other forms of recognition.
    • Document comprehensive written summaries of all match support contacts in real-time using web-based Matchforce software in compliance with BBBS standards.
    • Monitor metrics and meet match support goals in the areas of match support, survey administration, YODP compliance and QA file reviews, as well as match length and customer satisfaction.
    • Conduct exit interviews with all parties at match closure. Assess reasons for match closure and re-match/re-engagement potential, conducting re-assessments accordingly.
    • Maintain accurate files and documentation on all volunteers and children/families.
  • Other duties as assigned (e.g., support for mentor pre-match training, match events and activities).

Skills and Qualifications

We are seeking a candidate with a strong belief in the Mission and Vision of JBBBSLA, as well as the following:

  • Strong preference given to candidates having current or previous experience with any Big Brothers Big Sisters agency and with Matchforce or Salesforce software.
  • Bachelor’s degree (preferably in Human Services, Social Services, education or related field).
  • 1-2 years of experience working with children in a social services or customer service environment with a working understanding of child development and family dynamics.  Relationship management experience preferred.
  • Strong computer skills: proficiency in Microsoft Office and internet-based applications
  • Cultural competency and ability to work sensitively with confidential information.
  • Excellent oral and written communication skills.
  • Ability to work both in a team and independently, to exercise good judgment, make sound decisions & problem solve.
  • Collaborative workstyle with strong interpersonal skills
  • A strong commitment to quality and results
  • Reliable transportation, valid driver’s license, state-required auto insurance minimums and willingness to travel as necessitated by job responsibilities.
  • Ability and willingness to work flexible hours (some evenings and/or weekends)
  • Strong preference given to candidates having current or previous experience with any Big Brothers Big Sisters agency and with Matchforce or Salesforce software.

To apply, please send resume and cover letter to Megan Koehler (mkoehler@jbbbsla.org). No phone calls, please.

BECOME A BIG.