Program Coordinator mentor2.0 – Denver Office – [Denver, CO]

Position Title: Program Coordinator mentor2.0
Reports To: Program Manager
Date: May 2019
Department: Program

You are the ideal candidate if you have experience teaching diverse and low-income youth, and are looking for a rewarding and exciting new opportunity that combines teaching, coaching, and running events. You are interested in being part of a stimulating and fun workplace environment, building relationships with students in a high school setting, and guiding adult volunteers through the mentoring experience. You look forward to overseeing the amazing process of mentees building relationships with their mentors, and you are up to the challenge of supporting a high school class and their mentors throughout the high school years.

mentor2.0 is an innovative high school mentoring program and a collaboration between Big Brothers Big Sisters of Colorado and iMentor, an organization in New York City. The mentor2.0 program focuses on building mentoring relationships that empower high school students from low-income communities to graduate high school, create a post-secondary plan, and achieve that plan. Students work with their mentors in-person and via email conversations to develop strong personal relationships, nurture a college aspiration, graduate from high school, navigate the college application process, and build critical skills that lead to college and life success.

Primary Role:

Provide direct delivery of the mentor2.0 program through classroom instruction, using a technology-based communication approach and a provided curriculum focused on promoting school success to reach high school graduation and future planning through mentoring. The Program Coordinator is responsible for:

  • Management of match development including mentor and mentee enrollment, engagement, training, matching, match support, and documentation
  • Implementation of the mentor2.0 program including weekly teaching and monthly group events
  • Development of strong collaborative partnerships with schools, classroom teachers, administrative staff, and designated corporate partners

Essential Duties, Responsibilities and Activities:

  • Facilitate high impact relationships among 60-80 mentor-mentee pairs, including:
    • Managing enrollment, screening, interviewing, training
    • Providing individual match support and case management including documentation
    • Proactively assisting match relationships through regular communication (phone, email and in-person)
    • Identifying matches who need additional support and implement strategies to improve mentoring relationship
  • Teach weekly mentor2.0 classes for mentees/students at partnership school
  • Organize and facilitate large, monthly match events, overseeing all logistics and activity content
  • Develop and manage relationships with schools including teachers and administration, ensuring effective program/agency representation in the schools and community
  • Track program participation, conduct surveys and evaluations
  • Participate in speaking and recruitment opportunities on behalf of the agency

Inclusiveness Statement:  As an organization dedicated to inclusiveness, BBBSC values and celebrates the diversity and individuality of every child, volunteer, employee, board member, family and community partner.

Job Competencies:

Listening- Practices attentive and active listening; has the patience to hear people out; can accurately restate the information and opinions of others even when he/she disagrees.

Assessment- Is a good judge of behaviors; can clearly articulate strengths, barriers and limitations of people; clearly, objectively and accurately reflects information gathered. Information is presented in writing and in a professional manner.

Time Management- Uses his/her time and the time of others effectively and efficiently; sets priorities; meets deadlines; anticipates and adjusts for problems and barriers; executes tasks while balancing important vs. urgent or shifting priorities.

Customer Focus- is dedicated to meeting the expectations of internal and external customers; establishes and maintains effective relationships that gains trust and respect.

Cultural Competencies:

Adaptable- Always open to change and ability to problem solve.  Understands that protecting the status quo or standing still is not a viable option. Understands that change brings opportunities.

Innovative- Always looks at problems as opportunities to create, serve and support.  Makes recommendations and decisions to improve practices that improve our culture and help us strive to get better every day.

Goal Oriented- Determined to deliver the very best program/service AND reach established individual and team goals. Has strong work ethic and willing to work hard.  Understands the need to “study our craft”  (i.e. read books, articles, research, actively participate in learning opportunities and seek out mentors) to maintain the highest program standards, grow professionally, help create a high performing culture of excellence.

Professional Presentation- Consistently gives confidence and credibility to our internal and external community and partners by representing the BBBS brand, culture and reputation.  Demonstrate professionalism and self-confidence through thoughtful work, professional interactions, respect and clear and consistent communication.

Coachable- Capable of listening, able to take constructive feedback and make changes accordingly to grow professionally.

Accountable- A personal choice to rise above one’s circumstances and demonstrate ownership necessary for achieving desired results- To See It-Own It-Do It and doesn’t make excuses.


Education and Experience:

This position requires a minimum of a Bachelor’s degree and 2 years of experience in schools including teaching classes, demonstrating effective classroom management, delivering a structured curriculum, adapting curriculum for student relevancy, and engaging students. Successful candidates must be skilled in program delivery through computer and classroom, and adept at building strong, collaborative relationships with students, mentors, teachers, and school administrators to overcome obstacles and challenges. Teaching licensure is preferred.

Material And Equipment Directly Used:

Proficient in Microsoft Office; specifically Outlook, Excel and Word.  Advanced Excel skills and prior CRM system experience is a plus.

Working Environment/Physical Activities:

Office and travel to designated locations as needed.

Professional Performance:

  • Adhere to all personnel guidelines of the agency.
  • Maintain professional standards of performance, demeanor, and appearance at all times; act as a role model both at and away from the agency.
  • Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.
  • Perform all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency guidelines and conforming to the scheduling requirements of the job and program.
  • Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
  • Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients; act with honesty and integrity in all aspects of Agency business.
  • Actively strive to upgrade professional skills though engaging in appropriate professional training and experience.
  • Actively strive to create and maintain a culturally sensitive and appropriate environment through communication and interaction that demonstrates respect for diversity.

Equal Employment Opportunity

BBBSC strives to make all personnel decisions without regard to race, creed, age, color, religion, national origin, ancestry, citizenship status, gender, gender expression, marital status, sexual orientation, veteran status, disability, arrest record, or any other protected class as required by applicable law.  All employees are expected to actively support these principles and objectives in our work environment and with others with whom we come into contact. 


NOTE: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties and responsibilities, and required skills.  Job description and duties may be subject to change to meet the needs of the organization.  Management retains the discretion to add or change the duties of the position at any time.

Please submit cover letter and resume to Program Manager Lance Holly at lanceh@biglittlecolorado.org by end of day on Wednesday, May 30th.