Program Coordinator – [York County]

Position Title: Program Coordinator – (York County)
Overtime Status: Exempt
Department: Programs
Location: York County
Reports To: CEO


Essential to the BBBSCC brand, the primary function of this position is to ensure that volunteers and children are appropriately enrolled, matched and supported utilizing BBBSCC standards and practices in York County.

Through collaborative community partnerships, specifically focusing on providing mentoring to children is essential.

Performance Measures: The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, customer satisfaction match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction. The Incumbent will support volunteers, parents, and children through contacts, events, and resources.


  • Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes. Assess the necessity of home visits and complete as indicated.
  • Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
  • Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
  • Review and follow-up on references as necessary to gain additional data to complete the assessment process.
  • Conduct volunteer and client reassessments/updates as indicated. Identify and eliminate any barriers interfering with the completion of the enrollment process.
  • Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match. Effectively align volunteer interests and qualifications with service options of agency. Consult with other service delivery staff and/or supervisor as appropriate.
  • Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer.
  • Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
  • High degree of collaboration with community partners and other service delivery staff to ensure seamless service provision.
  • Determine matches and facilitate match meetings. Accommodate volunteer and family schedules.
  • Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
  • Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer
  • Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
  • Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
  • Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.
  • Effectively utilize SOR and YOS surveys to assess match impact on youth development.Conduct exit interview by phone with all parties at match closure.  Assess reasons for match closure and re-match potential.  When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for third party assessment.
  • Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
  • Identify and promote re-engagement of volunteers as Bigs, board members, and donors in other volunteer capacities.
  • To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
  • Consult with other service delivery staff, community partners and/or supervisor as appropriate.


Education Level:

Minimum Bachelor’s degree in social services, human resources or related field required.

Years of Related Work Experience:

Minimum two years social service experience working with families and youth.  Must possess assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics. Experience in and thorough understanding of mentoring, positive youth development and assets perspective. Must have car, valid driver’s license, and meet state required automobile insurance minimums.


Required Preferred
Proficiency in Microsoft Office; including Word, Outlook, and Excel.




Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.




Ability to form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction




Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating




Ability to relate well in multicultural environments;




Ability to effectively collaborate with other volunteer match staff;




Ability to use time effectively;




Ability to focus on details.




Ability to collect meaningful data and draw solid conclusions.






Minimal travel and overnight travel required. Less than 50%


Must be comfortable with travel and visits to homes. Routine office environment. Flexible work hours to meet customer needs. York County residence required.


The cover letter and resumes should be submitted to