Program Director [Kalamazoo, Michigan]

Agency: Big Brothers Big Sisters of Southwest Michigan

Position: Program Director

Location: Kalamazoo, Michigan

Are you a passionate leader who has experience in program development and cares about building community relationships that support our youth? Then you may be interested in joining the Big Brothers Big Sisters of Southwest Michigan team. You would work with the CEO and Board of Directors to provide leadership in the development and execution of our program strategy, accomplish program performance goals and ensure quality delivery of all programs. You’ll be responsible for program design and overseeing program development, implementation, and evaluation to ensure the achievement of annual goals.

We are looking for someone with a Bachelor’s degree, preferably in social work, non-profit management, organizational leadership, etc.; a Master’s degree preferred, and at least 5 years of program development with at least 2 years of supervision required. Demonstrated strong strategic agility, communication, time management, and organizational skills.

To be considered, please provide a cover letter and resume by February 9, 2022.


Programming and Reporting

  • Work with the CEO, Board of Directors, and others to develop the program strategy designed to generate more volunteers and matches, strengthen Big and Little match relationships, and positively impact youth development and outcomes. Lead design, development, implementation, and evaluation of annual program plan and goals.
  • Accountable for program performance and ensuring the agency develops and maintains an organized, customer-centric service delivery model (outreach, customer service, enrollment, match support, and program activities, program partnerships & communication). Monitor and drive operational effectiveness using agency processes and systems (i.e., MatchForce); gather accurate information for reports; track performance & develop measures to ensure growth, minimize BBBS risk, and meet annual agency program goals.
  • Communicate with CEO and Board of Directors on matters of program effectiveness, youth outcomes, and child safety. Establish and ensure a system for quality assurance and youth protection. Serve as staff liaison and leader for Board Program Services Committee.
  • Plan, lead, and drive the implementation of programs. Manages critical service and workflow issues that are impacting the ability to provide quality services. Develop and implement new program initiatives to expand mentoring services or target community issues as needed.
  • Partner with the Strategic Engagement Manager to develop and maintain positive working relationships with faith-based, community, school, and business leaders in the service area to develop mutually beneficial relationships that support agency goals and priorities and provide value/benefits to our community and clients.
  • Drive collaboration between program team and other agency functions/staff, working to build and maintain a strong working relationship and strategies with the Development department. Lead communications within and across departments related to service delivery and customer service to enhance program implementation, communicate policy, and assure compliance.
  • Establish and oversee the agency’s Program budget.
  • Grant funder planning, fulfillment, and reporting. Participates in strategy for grant funder requests and reporting on deliverables. Ensures that all systems required to track and report on program functions due to grant requirements are established and maintained as needed.
  • Participate and contribute to the Leadership Team.
  • Develop and enhance the agency’s outreach efforts to ensure that the agency’s image, mission, values, and advocacy for children and youth are properly communicated to people throughout the service area.
  • Research “best practices” that can be integrated into nationwide models for replication and investments. May represent the agency at the regional or national level.


  • Provide leadership to the department in all areas, including regular communication and meetings, and ensuring customer service and professionalism.
  • Effectively supervise the Enrollment, Engagement and Mentoring teams, partnering with the managers who lead and implement programs and hire, coach, and train staff.
  • Develop and hold staff accountable to work efficiently and effectively and to achieve individual and team goals while complying with agency policies and national standards of practice. Provide regular feedback and ensure effective performance management and completion of annual evaluations for all program staff.


  • Attend required meetings and events as scheduled.
  • Establish and promote positive communication among all team members of BBBS to increase collaboration and reduce inefficiencies.
  • Professionally represent BBBS at all times, providing courteous service to both internal and external constituents and presenting a positive image of BBBS.
  • Participate in professional development training/continuing education as they relate to Agency or department goals.
  • Support the Agency’s fundraising initiatives, including Bowl for Kids’ Sake, Benefit Dinner, Fire and Ice, and Match Makers.
  • Provide back-up across team functions or departments during peak times, PTO/staff leave, or as needed to meet Agency needs.
  • BBBS embraces and supports philosophies related to diversity and inclusiveness, all BBBSMI staff are required to complete 10 hours of inclusion training opportunities per year.
  • Abide by BBBS policies and practices.
  • Complete other duties as assigned.


The performance will be evaluated based on meeting the requirements of the job description; meeting performance metrics and other quality indicators established for this position; working effectively in a team environment and demonstrating the values of Big Brothers Big Sisters.

Job Type: Full-time

Pay: From $84,000.00 per year


  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off


  • Monday to Friday
  • Weekend availability

Application Question(s):

  • Describe your experience in program development.
  • Describe your experience leading and supervising a team.


  • Bachelor’s (Preferred)

Work Location: One location