JOB TITLE: Program Specialist
REPORTS TO: Vice President of Programs
To apply: send cover letter and resume to firstname.lastname@example.org
☒ Full Time
This position is responsible for providing enrollment and match support for our Sync program and assisting the Sync Program Coordinator with volunteer recruitment and youth outreach. This includes implementation of the volunteer and youth enrollment process, facilitating match meetings, providing match support, assisting with planning and implementing match activities, maintaining relationships with the Independent Living staff, and presenting at foster youth retreats and Independent Living classes as needed. The position is also responsible for providing other direct service delivery based on the needs of the local office.
- Assist with recruiting potential mentors and youth.
- Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes. Determine if a home visit is necessary and complete as indicated.
- Conduct youth enrollments, including: youth interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
- Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
- Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match and effectively align volunteer interests and qualifications with service options of agency.
- Provide comprehensive assessments and match support recommendations for volunteer and youth participation in the program based upon assessments of each individual volunteer.
- Facilitate Sync match meetings in accordance with volunteer and child schedules.
- Through scheduled in-person, telephone and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
- Assess individual training, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.
- Enter all assessments, match support contacts, and other pertinent data into our online database, ensuring accuracy and timeliness of information systems according to standards.
- Develop and support relationships with IL staff. Schedule regular meetings and provide IL staff with updates.
- Attend retreats and IL classes as needed in order to complete match support or assist Sync Program Coordinator with presentations.
- Assist the Sync Program Coordinator with planning and facilitating Sync match activities.
Other Service Delivery (30%)
- This includes but is not limited to: recruitment, customer relations, enrollment and matching, match support and/or full service delivery for specific programs or sites.
- Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
- Assist with Agency and Fund Development activities as needed.
- Other duties as assigned
- Resilience & Flexibility — Able to interpret situations and information objectively when stressed; remain calm and professional in potentially difficult or emotionally charged interpersonal interactions; maintain high productivity in stressful situations; maintain high performance in the face of setbacks or changing circumstances; view failures objectively and rebound quickly; work to clarify situations where information or objectives are ambiguous.
- Open Communication – Verbal and Written – Able to use active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
- Decisiveness & Judgment – Able to demonstrate good and ethical judgment in routine, day-to-day decisions; independently make decisions and take action, even in non-routine situations; consider impact of various options when making decisions; use good judgment in deciding whether to make a decision or escalate it to a supervisor for additional consultation; use an awareness of formal and informal decision-making channels to achieve desired results.
- Gets Results— Able to demonstrate high personal work standards, balancing quality and quantity with a sense of urgency about results; do everything possible to meet goals and deadlines; persist in the face of repeated challenges; accept responsibility for improving the quality, efficiency and outcomes of own work.
- Customer/Client Focus— Able to build strong working relationships with agency staff, program participants and partners; identify unexpressed customer needs and potential solutions to meet those needs; independently anticipate and meet customer match support needs; prioritize work in alignment with the needs of the match; use match knowledge and feedback to improve the effectiveness of own support results.
- Problem Solving & Analysis — Able to gather appropriate data and diagnose a situation before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.
- Strategic Alignment — Able to align own work objectives with the organization’s strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community affects the business and how own actions and decisions affect other jobs or outcomes; maintain perspective between the overall picture and tactical details.
Minimum Bachelor’s degree in social services or related field. Experience working with both child and adult populations; experience with youth in foster care preferred. Understanding of child development and family dynamics. Must have car, valid driver’s license, and meet state required automobile insurance minimums.
REQUIRED SKILLS AND ABILITIES
Excellent oral and written communication skills reflecting solid customer service. Ability to form appropriate assessment-based relationships. Experience or knowledge of trauma-informed care. Relate well in diverse environments. Maintain confidentiality throughout daily operations. Effectively collaborate with other staff. Use time effectively and focus on details. Ability to collect meaningful data and draw solid conclusions. Proficiency in Google Drive and implementation of new technology. Comfortable using text messaging and social media platforms for communication with youth.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:
☒ Routine office environment ☐ Satellite Office/Location
Flexible work hours to meet customer needs. Ability to sit in meetings and to work effectively using a computer for long periods of time.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Contents may be subject to change to meet the needs of the organization.