What Will I Do?
The Salesforce Administrator is responsible for the support, optimization, and declarative development of our implementation of Salesforce and supporting technologies.
The Administrator provides direct support to external users on platforms including but not limited to Salesforce, Okta, Namescape, and Active Directory in support of Big Brothers Big Sisters (BBBS) national office and affiliate agencies. This position also supports the IT Department in the day to day operational functions such as the installation, configuration, maintenance, and support of standard hardware/software systems technologies. This position requires excellent customer service, communication and organizational skills to support a diverse set of users from across the United States.
The ideal candidate will have developed, implemented and supported Salesforce solutions in support of reporting, data quality and end user productivity. The candidate will possess the technical skills and experience in a non-profit environment that will help in their ability to maintain the platform and provide first-class customer service to the end user.
The position requires a Bachelor’s degree, preferably in an area related to Computer Science or Information Technology. A candidate with at least 2-3 years of hands-on Salesforce experience and currently holds a Salesforce administrator certification is strongly preferred.
Why Big Brothers Big Sisters of America?
For more than a century, Big Brothers Big Sisters of America has provided children facing adversity with strong and enduring, professionally supported, one-to-one mentoring
relationships that change their lives for the better, forever. With 250+ affiliates across the United States and more than 2 million children served over the past 10 years, Big Brothers Big Sisters of America is the leader in providing youth mentoring programs to local communities. Our impact sets standards of excellence, growth, and innovation to youth in small and large communities. To learn more visit www.bbbs.org for more information about our programs, people, and positive impact.
Essential Duties and Responsibilities
- Solid understanding of Salesforce application and support other CRM initiatives as needed.
- Provides strategic technical insight with respect to Salesforce systems.
- Manages the Help Desk and provides Level 1 support associates; ensures support ticket SLAs and is responsible for customer satisfaction ratings.
- Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements.
- Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
- Other duties as assigned.
Equal Employment Opportunity
BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, veteran status, sexual orientation, disability, or any other characteristic protected by state, federal, or local law.
Americans with Disabilities Act
Employee must be able to perform all essential job functions, with or without reasonable accommodation.
The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization. Big Brothers Big Sisters of America is an equal opportunity employer. M/F/D/V are encouraged to apply.
Interested applicants should click here to apply.
No staffing agencies/recruiter submission or inquiries will be reviewed/accepted