Position: Sync & McLaughlin Youth Center Program Coordinator
Reports To: Vice President of Programs
Serves: Anchorage, Mat-Su
Starting Salary: $39,000
To apply, send a cover letter and resume to email@example.com
☒ Full Time
This position is responsible for coordinating and marketing our Anchorage and Mat-Su Sync (Foster Care) and MYC (McLaughlin Youth Center) mentoring programs. This includes volunteer recruitment, youth outreach, the implementation of the volunteer and youth enrollment and matching process, and providing match support to Sync and MYC matches to ensure youth safety, positive impacts for youth, constructive and satisfying relationships between youth and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. This position also includes assisting with planning and managing expenses within the Sync grant budget and completing quarterly grant reports.
- Recruit potential volunteer mentors and youth for program participation.
- Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes. Determine if home visit is necessary and complete as indicated.
- Conduct youth enrollments, including: youth and caregiver interviews, youth safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
- Identify youth safety issues for volunteers, youth and their families.
- Ensure high-level proficiency in applying youth safety and risk management knowledge, policies and procedures throughout all aspects of job function.
- Identify and eliminate any barriers interfering with the completion of the enrollment process.
- Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match and effectively align volunteer interests and qualifications with service options of agency.
- Provide comprehensive assessments and match support recommendations for volunteer and youth participation in the program based upon assessments of each individual volunteer. Maintain accurate and timely records for each participant according to standards.
- Conduct volunteer and youth reassessments/updates as indicated.
- Assess individual training, information and support needs for each match participant to assure a positive youth development experience for the youth, and successful and satisfying experience for the volunteer
- Determine matches and facilitate match meetings in accordance with volunteer and youth schedules.
- Through scheduled in-person, telephone, and electronic contact, ascertain that the elements of youth safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
- Complete Youth Outcomes Surveys and Strength of Relationship Surveys as scheduled.
- Identify and promote re-engagement of volunteers as Bigs, board members, donors, and in other volunteer capacities.
- Work with the Office of Children’s Services (OCS) & MYC Liaisons to coordinate program logistics (youth interviews, match meetings, in-person contacts, etc).
- Cultivate and maintain a positive working relationship with OCS & MYC staff.
- Attend regular meetings on-site at MYC and OCS, as well as BBBS meetings.
- With Chief Financial Officer, plan and manage expenses within the Sync budget.
- Provide information to the Vice President of Programs for completion of quarterly Sync grant reports.
- Other duties as assigned.
- Attention to Detail — Able to review data/documents for accuracy and consistency; take action to prevent mistakes; follow procedures closely; keep records accurate and up to date.
- Customer Focus – Able to build rapport with customers, listening and responding effectively and efficiently to meet their needs; identify unexpressed customer needs and potential products/services to meet those needs; prioritize work in alignment with the needs of the customer; use customer knowledge and feedback to improve own work results; provide a welcoming and inclusive experience for prospective volunteers, youth and families of diverse perspectives, talents, backgrounds and/or styles.
- Flexibility & Achieving Change — Able to positively deal with changes that affect job requirements; adapt to shifting priorities in response to the needs of internal and external clients; quickly recognize situations/conditions where change is needed; work to clarify situations where information, instructions, or objectives are ambiguous; support organizational change.
- Gets Results— Able to demonstrate high personal work standards and a sense of urgency about results; do everything possible to meet goals and deadlines without sacrificing quality; persist in the face of changing circumstances; accept responsibility for the outcomes of his/her own work.
- Influencing— Able to persuade and enlist others’ support in accomplishing objectives; motivate/reassure prospective youth/families to enrollment by using data or logic to aid them in their decision; use different influence approaches as appropriate.
- Planning & Organizing— Able to create detailed work plans; balance the need for adequate planning with the need for action; avoid wasting time on tasks that yield low value; use resources efficiently; create and monitor measures to chart the progress and impact of assignments.
- Relationship Building – Able to deal effectively with people in order to get work accomplished; adjust own interpersonal approach to fit the interpersonal style/needs of others; recognize the impact of one’s behavior on others; build a network of internal and external contacts to meet job responsibilities.
- Strategic Alignment – Able to align own work objectives with the organization’s strategic plan or objectives; act with an understanding of how the community affects the business and how own actions and decisions affect other jobs or outcomes.
Minimum Bachelor’s degree required, preferably social work or human services, with experience working with youth in the Foster Care and/or Juvenile Justice systems. Understanding of child development and family dynamics. Must have car, valid driver’s license, and meet state required automobile insurance minimums.
REQUIRED SKILLS AND ABILITIES
Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone. Experience or knowledge of trauma-informed care. Ability to relate well in diverse environments. Effectively collaborate with other staff. Use time effectively and efficiently. Focus on detail. Adapt to shifting priorities. Position and promote opportunities. Proficiency in Google Drive and implementation of new technology. Comfortable using text messaging and social media platforms for communication with youth.
☒ Routine office environment ☐ Satellite Office/Location
Ability to sit in meetings for long periods of time. Ability to work effectively using a computer for long periods of time.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Contents may be subject to change to meet the needs of the organization.