Volunteer Manager [San Antonio, Texas]

Mission of Big Brothers Big Sisters: to provide children facing adversity with strong and enduring, professionally supported one-to-one mentoring relationships that change their lives for the better, forever.

Position Name: Volunteer Manager

Purpose of Position: To ensure that volunteer mentors in the program have the skills, tools and knowledge to be effective in mentoring relationships with youth.

Location: Big Brothers Big Sisters of San Antonio

Primary Job Responsibilities:

  • Interview new volunteers and make decisions about eligibility for mentoring.
  • Support and supervise volunteers in mentoring relationships with youth.
  • Requires working on Tuesday, Wednesday & Thursday evenings and Saturdays (Sunday and Monday off).

Qualifications: Bachelor’s Degree and a minimum of 3 years’ experience working with volunteers required. Licensure and employee management experience preferred.

Competencies Required:

  • Enthusiasm: Displays interest and enjoyment of the work.
  • Likeability: For developing relationships, establishing rapport.
  • Persuasion: Can make an eloquent, compelling case for support. Motivates others.
  • Tenacity: Perseveres in the face of a challenge or difficult task.
  • Training Development Coaching: Supports team members and volunteers in reaching their goals.
  • Conflict Management: Identifies and handles conflicts sensibly, fairly, and efficiently. Assess concerns/issues to identify causes, gather and process relevant information, generate possible solutions, make recommendations and/or draw solid conclusion.
  • Listening: Demonstrates the ability to give attention to, understand and respond effectively to team members and program participants.
  • Adaptability: Can adjust to new conditions.
  • Communication- oral/written: Is effective at connecting and exchanging information with others for results.
  • Customer Focus: Cares about the satisfaction of all Bigs, Littles, parents and other BBBS stakeholders.
  • Diversity: Values different perspectives and experiences. Relate well in multicultural environments.
  • Excellence: Is committed to quality work and outcomes.
  • Integrity: Acts with honesty; is trustworthy.
  • Organization/Planning: Manages work in a systematic efficient way
  • Pragmatic: Is logical and rational when problem solving or managing projects.
  • Resourceful: Finds ways to overcome barriers to meeting goals.
  • Stress management: Controls stress for optimal everyday functioning.
  • Teamwork: Collaborates with other staff in a team environment to work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.

Salary: The agency’s capacity as well as the final candidate’s history, experience and salary expectations are considered in negotiations for annual salary. Salary range: $32,000-$45,000. Benefits: Ample & competitive.

Send resumes to careers@bigmentor.org.

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