Essential to the BBBS brand, the primary function of this position is to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBSCC on the part of volunteers. Performance Measures: The successful incumbent will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction. The Incumbent will support volunteers, parents, and children through contacts, events, and resources.
Provide management and oversight of database; guides reporting and analysis; promotes and supports training and effective database use among staff
Manage Enrollment, Match Support and Community based programs by building, leading and coaching a high performing team.
This position is responsible for providing high-level customer service in response to all customer and stakeholder inquiries and leads. Essential to the BBBS brand, a primary function of this position is to ensure that children and volunteers are appropriately enrolled while executing a high degree of independent judgment when utilizing BBBS standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment process.