School-based Match Support Specialist – [Sheboygan, WI]

The Match Support Specialist (MSS) is responsible for achieving Big Brothers Big Sisters’ outcomes by providing high quality support to volunteer mentor/child matches in the school-based program at Sheboygan County schools. The MSS drives successful outcomes through regular conversations with the match participants (in person, by phone or email), accurate and thorough documentation within AIM (Agency Information Management, the agency’s electronic data capture system), timely survey completion and data collection, and excellence in customer service. The MSS professionally represents the agency at assigned schools, maintaining positive dialog with school personnel. This position assists with the enrollment process for program participants, including processing applications, conducting interviews and entering data as volumes require. An ability to work in an office setting or remote location, effective communication skills and ability to build rapport with clients is a must.