To support the Director of Training in the development and execution of strategic and tactical learning and performance improvement programs that support the development of leaders, managers, and staff across the BBBS affiliate network. Collaborates with local Affiliate leadership and subject matter experts to make available quality training and shared best practices across a variety of topics.
The Donor Services Coordinator is responsible for all gift entry and acknowledgement processing, as well as maintaining donor records and providing a high level of customer service to the organization’s donor base. The position reports to the VP Development & Marketing and provides a high level of accuracy and detail to ensure the donor management systems and processes runs smoothly.
The primary function of this position is to help the Mentoring Department cultivate resources and provide events and activities to matches that are innovative, engaging and relevant. The incumbent will maximize internal and external resources in order to propose and develop age-appropriate opportunities for individual matches, small groups and the program as a whole. Primary goals are to increase agency engagement for matches, build community at multiple levels, reduce the cost of mentoring for volunteers, and enhance the programmatic experience for Littles and Bigs.
Big Brothers Big Sisters (BBBS) of Middle Tennessee seeks an energetic, engaged, and visionary Chief Executive Officer (CEO) to lead a staff of thirty-six with an annual operating budget of $2.7 million. As a leading agency in the Big Brothers Big Sisters national organization, we provide one-to-one Big Brother Big Sister mentoring relationships throughout the Middle Tennessee region.
Provide match support to volunteer mentors, parents, and children involved in matches via phone or in person on a pre-determined schedule to ensure child safety and the development of constructive and satisfying mentor relationships. Enroll and match volunteers and children as needed.
Manage Enrollment, Match Support and Community based programs by building, leading and coaching a high performing team.
This position is responsible for providing high-level customer service in response to all customer and stakeholder inquiries and leads. Essential to the BBBS brand, a primary function of this position is to ensure that children and volunteers are appropriately enrolled while executing a high degree of independent judgment when utilizing BBBS standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment process.
For the past five years, the agency has been led by Liza Maupin who recently announced her intention to retire. As the current and highly-respected CEO steps aside, the Board of Directors has launched a search for a compelling leader who can perpetuate the powerful relationships and programs already in place while extending the agency’s capacity.
This position is responsible for providing high-level customer service in response to all functions of Big Brothers Big Sisters. These functions include Fund Development and Service Delivery. The director may handle all of the functions or supervise staff members that do so. The successful incumbent will produce positive outcomes in the following areas: partnership development, revenue, and Service Delivery standards, including but not limited to: inquiries, inquiry response rate, assessment quality, and new match goals.
Bachelor’s degree is required from an accredited, four-year college or university for this position; a degree in social services, human services or related field preferred.