This position is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. The successful incumbent will produce positive outcomes in the following areas: match closure rate, frequency of match closures, average match length, volunteer rematch rate, and customer satisfaction.
This position is responsible for providing high-level customer service throughout the implementation of the volunteer and child enrollment and matching process in accordance with the Big Brother Big Sister brand and volunteer options. The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, and new match goals.
Responsible for providing direct service to the local community, including but not limited to recruitment, outreach, enrollment, matching, and match support. Service delivery responsibilities are based on the needs of the local office. Assist as needed with service delivery duties for other communities across the state. Implement local community relations processes in coordination with statewide plans.
Big Brothers Big Sisters of Alaska (BBBSAK) and For The Kids Foundation (FTKF) seek an experienced nonprofit leader to serve as their next Chief Executive Officer. The next CEO has the opportunity to shape and grow BBBSAK as a statewide agency, deepening its ability to enhance youth’s resilience and help them achieve their full potential.