This position is responsible for providing high-level customer service in response to all functions of Big Brothers Big Sisters. These functions include Fund Development and Service Delivery. The director may handle all of the functions or supervise staff members that do so. The successful incumbent will produce positive outcomes in the following areas: partnership development, revenue, and Service Delivery standards, including but not limited to: inquiries, inquiry response rate, assessment quality, and new match goals.
This position is responsible for: 1. providing high-level customer service in response to all customer and stakeholder inquiries/leads and performing office coordination duties, 2. implementing the volunteer screening process in accordance with the Big Brother Big Sister brand, and 3. providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, match closure rate, frequency of match closures, average match length, volunteer rematch rate, and customer satisfaction. Although the work will be done in the Fairbanks office, some job duties will support our programs in communities outside of Fairbanks.