This position is responsible for providing high-level customer service in response to all functions of Big Brothers Big Sisters. These functions include Fund Development and Service Delivery. The director may handle all of the functions or supervise staff members that do so. The successful incumbent will produce positive outcomes in the following areas: partnership development, revenue, and Service Delivery standards, including but not limited to: inquiries, inquiry response rate, assessment quality, and new match goals.
Provide management and oversight of database; guides reporting and analysis; promotes and supports training and effective database use among staff
The Donor Services Coordinator is responsible for all gift entry and acknowledgement processing, as well as maintaining donor records and providing a high level of customer service to the organization’s donor base. The position reports to the VP Development & Marketing and provides a high level of accuracy and detail to ensure the donor management systems and processes runs smoothly.